Latest Graphic Driver V 31.0.101.3222 does not install in silent mode

[RózsaSándor]

Dear Support team,

I was trying to use the latest Graphic driver for a NUC11TNKV5 unit. This unit is being deployed automatically, so I would need silent install as with any other drivers, but for this executable, the command never finishes and running it from the command line with the -s switch the Display driver is not updated after a longer time, no sign of any display changes. I cannot use automatic reboot, so I tried to execute "installer.exe -s" only. Is it a problem on my side or the executable has a bug?

Thanks

Sándor Rózsa

[DeividA_Intel]

Hello RózsaSándor,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Pro Kit NUC11TNKv5.  

In order to better assist you, please provide the following:  

1. What is the operating system installed?

2. Can you take a video where we can see the issue?

3. Just to confirm, is this the driver that is giving the issue?

• https://www.intel.com/content/www/us/en/download/739618/intel-graphics-dch-driver-for-windows-10-and-window-11-for-the-intel-nuc11pa-nuc11ph-nuc11tn-nuc11eb-nuc11btm-nuc11db-and-nuc12dc-nuc12ed-products.html

4. To confirm, do you have a problem when trying a clean install of the drivers?

• https://www.intel.com/content/www/us/en/support/articles/000057389.html

Regards,  

Deivid A. 

Intel Customer Support Technician 

[RózsaSándor]

Dear Deivid,

Something changed since I last tried installing the driver. (Yes it is version 31.0.101.3222.) Perhaps because I changed some BIOS settings related to sleep mode. I am installing it on Windows 10 Pro 21H1 and the starting point is the "Microsoft Basic Display Adapter".

Now when I start from the command line, the installation of the driver works, but I still have problem, when trying to automate the process. I heard that it might happen, because some installers don't work if started from the Windows folder, or anything under it, so I will give it a try. The symptom when running from the deployment software is:

- The installer.exe is in the processes list.

- The installer.exe process seems idle in Task Manager, not using any CPU or disk resource.

- Waiting after 15 minutes still no change.

- If I kill the installer process, the system reboots as if there would be a successful install, but after reboot, the driver is not installed.

Thanks

Sándor

[DeividA_Intel · Accepted solution]

Hello RózsaSándor, 

Thanks for the confirmation. In order to investigate further this behavior, please provide the following:

1. Provide specific steps to replicate the issue. This will help us to get the same results as you.

2. Please provide a video where we can see the steps. This is for us to confirm the results that we will get.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[RózsaSándor]

Dear Deivid,

Thanks for your time.  The problem was on our side for the delay. 

Best Regards,

Sándor

[DeividA_Intel]

Hello RózsaSándor, 

Thanks for your reply. When your mention "The problem was on our side for the delay.", do you mean that you found the source of the issue?

Can you confirm if you want to close this thread? 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[RózsaSándor]

Hi Deivid,

Yes, the problem is solved and the thread can be closed. I don't know if I can reproduce the original issue, when the installer failed to install from the command line, but worked after changing some BIOS settings. I am not even sure they are related to each other, I just can tell, that I tried silent install at least twice from the command line,  and it didn't work, then it worked later.

Thanks for your support.

Sándor

[DeividA_Intel]

Hello RózsaSándor, 

I am glad to know that you solved the issue. Unfortunately, we could not track the source of this issue.

I will proceed to close this thread as you mentioned, however, you can open a new one in case you need further support or if you encounter any issues with our products.

Regards,  

Deivid A.  

Intel Customer Support Technician