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Latest IDSA (DSATray.exe; 21.2.13.9) crashes upon boot up all the time - on 3 different PCs either

krzemien
New Contributor I
1,110 Views

As per the subject line: Latest IDSA (to be exact: DSATray.exe; 21.2.13.9, released 4/6/2021) continuously crashes upon boot up all the time since that release, and on 3 different computers (1 PC, 2 laptops of which one is a corporate device and the other one is using Windows 8.1) either.

There's common theme here, as taken from Reliability Monitor:

Description
Faulting Application Path: C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: DSATray.exe
Problem Signature 02: 21.2.13.9
Problem Signature 03: 606c82d3
Problem Signature 04: NotifyIconWin32
Problem Signature 05: 1.0.3.0
Problem Signature 06: 606c731b
Problem Signature 07: 97
Problem Signature 08: 6
Problem Signature 09: System.Exception
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: b80c
Additional Information 4: b80cd431940ce40999696d7c977fc794

Extra information about the problem
Bucket ID: 92578e1d6853e6a51c79cf255e2c3d96 (2051898864644668822)

And I do not believe it's me.

Otherwise IDSA works fine and reports correct data in each case.

 

Please fix this rather annoying bug.

0 Kudos
1 Solution
krzemien
New Contributor I
1,048 Views

Hello,

Many thanks for following this up, appreciated.

I actually can see that 21.3.21.5. has just been released - please give me couple of days to check if this issue is no longer occurring (I'm actually on leave so will not power up my corporate device until 01/06, apologies - but can still check my home PC) and will report back as needed.

Nevertheless, answers as follows:

1. It's Firefox all over the place, the latest version (88.0.1)

2. Will action it depending on the outcome with the recently released version

3. Certainly I do, and quite a few either (usual suspects though: AdBlocker, Ghostery, uBlock etc.) - but please note that my Windows 8.1 which does have the same browser configuration (broadly speaking) does not exhibit that problem (at least not in the last 30 days) and IDSA as such works fine on all devices browser GUI-wise and reports correct and factual information.

4. Nope, only what's supplied with Windows 10 (plus all sorts of other things on corporate device)

5. No VPN in use on Windows 10 devices, I do use it on Windows 8.1 laptop

6. Will action it depending on the outcome with the recently released version.

 

One last thing to add if I may: I do happen to know that there used to be very similar annoying bug with Garmin Express application, which exhibited itself upon computer shutdown or restart - and it used to exist earlier this year.

https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/257193/i-keep-...

It took some time for Garmin to understand that it's an application bug rather than user issue and address it - in the last month or so.

Might be related, might be a red-herring. Thought I might add it here for completeness.

View solution in original post

10 Replies
DeividA_Intel
Moderator
1,090 Views

Hello krzemien,  

  

 

Thank you for posting on the Intel® communities.   

  

 

In order to better assist you, please provide the following:  

 

  

 

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. (if possible from the 3 systems tested) 

 

· Download the Intel® SSU and save the application on your computer:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

 

· To save your scan, click Next and click Save.  

 

  

2. Have you tried uninstalling and reinstalling the tool?

- Uninstaller:  https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

- Tool:  https://downloadcenter.intel.com/download/28425/Asistente-del-controlador-y-asistencia-t-cnica-Intel...

 

3. Can you take a video of the issue? This is in case we need to replicate it.

 

4. Can you provide us the logs from the Intel® Driver & Support Assistant?

- stesp: C:\ProgramData\Intel\DSA\Logs (not just .log files, all the files in the folder)

- steps: C:\ProgramData\Intel\DSA\Data (the ProgramData folder may be hidden: File Explorer > View > Show/Hide: check the box for Hidden Items)

- steps: copy file>desktop>paste>send to> ZIP> send

 

 

 

Regards,  

 

Deivid A. 

Intel Customer Support Technician 

 

 

krzemien
New Contributor I
1,073 Views

Hello

 

Many thanks for getting back to me.

 

One update: it does seem that either my Windows 8.1 system has always worked fine, or has fixed itself some time ago. The issue however definitely remains on the other two Windows 10 machines I use: personal Home PC, and corporate device.

 

Home PC is Windows 10 Home 20H2 with latest CU installed (OS build 19042.985).

Corporate device is Windows 10 Enterprise with Apr CU installed  (OS build 18363.1500).

There are no many similarities between these devices I have to say. IDSA normally works okay in each case and reports factual information.

 

To take your response turn by turn:

 

1. I shall run this for my home PC, but will not be able to supply it from corporate device (for the obvious reasons).

However, judging by by what I just found in Event Viewer I don't believe the above is of any relevance to this issue as it relates to .NET which implies application issue:

 

Application: DSATray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at NotifyIcon.Win32.Error.ThrowAsException()
at NotifyIcon.Win32.NotificationAreaIcon.AddOrModify()
at NotifyIcon.Win32.NotificationAreaIcon.ShowIcon()
at NotifyIcon.Wpf.NotifyIconComponent.ShowIcon()
at DSATray.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at DSATray.App.Main()

This very error is being thrown upon boot up - but not each time, which is also interesting - on both of these devices.

krzemien_0-1621852551570.png

 

2. No, I have not tried it as it rarely resolves anything.

3. N/A as it's happening in the background.

4. I've not found anything interesting in logs, DATA folder simply shows both devices' configuration etc.

 

 

 

 

 

DeividA_Intel
Moderator
1,063 Views

Hello krzemien, 



Thank you for the information provided.


  


I will proceed to check the issue internally and post back soon with more details. However, I may need to request the logs and report from the tool.

  

For now, please try with the uninstaller:

- Uninstaller:  https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

- Tool:  https://downloadcenter.intel.com/download/28425/Asistente-del-controlador-y-asistencia-t-cnica-Intel...

 



Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
1,054 Views

Hello krzemien, 



In order to help you further, I would appreciate it if you help me with the following:



1. What browser and version are you using? Bear in mind that it is supported only in Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer).


2. It will be great to try the uninstaller so, the system will install only the new version, meaning there won't be anything from previous versions that may be affecting the tool.


3. Do you have any browser plug-ins (ad blocking or script blocking)?


4. Do you have security or anti-virus software installed, and if so, please deactivated while running the app.


5. Is there any VPN activated? If so, please try without it.


6. If none of these work then, to further investigate the situation the report from the Intel® System Support Utility (Intel® SSU) and Intel® Driver & Support Assistant logs are needed.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


krzemien
New Contributor I
1,049 Views

Hello,

Many thanks for following this up, appreciated.

I actually can see that 21.3.21.5. has just been released - please give me couple of days to check if this issue is no longer occurring (I'm actually on leave so will not power up my corporate device until 01/06, apologies - but can still check my home PC) and will report back as needed.

Nevertheless, answers as follows:

1. It's Firefox all over the place, the latest version (88.0.1)

2. Will action it depending on the outcome with the recently released version

3. Certainly I do, and quite a few either (usual suspects though: AdBlocker, Ghostery, uBlock etc.) - but please note that my Windows 8.1 which does have the same browser configuration (broadly speaking) does not exhibit that problem (at least not in the last 30 days) and IDSA as such works fine on all devices browser GUI-wise and reports correct and factual information.

4. Nope, only what's supplied with Windows 10 (plus all sorts of other things on corporate device)

5. No VPN in use on Windows 10 devices, I do use it on Windows 8.1 laptop

6. Will action it depending on the outcome with the recently released version.

 

One last thing to add if I may: I do happen to know that there used to be very similar annoying bug with Garmin Express application, which exhibited itself upon computer shutdown or restart - and it used to exist earlier this year.

https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/257193/i-keep-...

It took some time for Garmin to understand that it's an application bug rather than user issue and address it - in the last month or so.

Might be related, might be a red-herring. Thought I might add it here for completeness.

DeividA_Intel
Moderator
1,036 Views

Hello krzemien, 



Thanks for the information provided, 



Based on several reports, the latest version of Intel® Driver & Support Assistant (Intel® DSA) seems to solve this issue. I will be waiting for your outcome, and do not hesitate to let me know if you need further assistance.




Best regards,  


Deivid A.  

Intel Customer Support Technician


krzemien
New Contributor I
1,020 Views

Hello again,

 

Thanks very much - yes, I gather that it will be the case indeed:

 

krzemien_0-1622288015351.png

 

Errors stopped on 25/05, so the day updated version got installed on my PC.

I shall confirm with certainty by the end of the next week (i.e. 06/06) - also for the corporate device.

DeividA_Intel
Moderator
1,004 Views

Hello krzemien, 



Thanks for the update.



I am glad to know that you have not to face the issue in the last days since the update. Do not hesitate to let me know if something else happens.




Regards,   


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
980 Views

Hello krzemien,  


  


Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,    


Deivid A.  

Intel Customer Support Technician  


krzemien
New Contributor I
958 Views

Hello,

 

Apologies for delay.

 

All good now and on both machines either, so this issue I reported got sorted by you with the latest IDSA (v21.3.21.5) release.

 

This thread can now be closed (if applicable).

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