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dovla
Beginner
141 Views

Low performance of Wireshark on INTEL NUC

Dear INTEL community,

I am using the Wireshark to observe 1 Gbit Ethernet traffic at the Ethernet Port of the Intel NUC (Model NUC10i5FNHCA). The traffic frames are displayed correctly and also in the correct order but the time values are faulty. Namely, the time deltas between the frames display only zeros - as all frames are received at the same time.

When using the Wireshark on my main computer (with the same Network Card as the Intel NUC) I am able to observe the traffic and the time differences around 5-10 microseconds.

I have already updated drivers, BIOS, turned off all power-saving features and increased the performance of the network adapter .. I would be very thankful if anyone could support me on this problem and explain me why I cant see those time values on the Intel NUC..

THE WIRESHARK INFO on the NUC:
Running on 64-bit Windows 10 (1909), build 18363, with Intel(R) Core(TM)

i5-10210U CPU @ 1.60GHz (with SSE4.2), with 7996 MB of physical memory, with
locale English_Austria.utf8, with light display mode, without HiDPI, with Npcap
version 1.10, based on libpcap version 1.9.1, with GnuTLS 3.6.3, with Gcrypt
1.8.3, with brotli 1.0.2, without AirPcap, binary plugins supported (21 loaded).

The failed behaviour.The failed behaviour.

THE WIRESHARK INFO on my main PC:
Running on 64-bit Windows 10 (2009), build 19042, with Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (with SSE4.2), with 16227 MB of physical memory, with locale German_Austria.utf8, with light display mode, without HiDPI, with Npcap version 1.10, based on libpcap version 1.9.1, with GnuTLS 3.6.3, with Gcrypt 1.8.3, with brotli 1.0.2, without AirPcap, binary plugins supported (21 loaded). Built using Microsoft Visual Studio 2019 (VC++ 14.28, build 29910).

The correct behaviour.The correct behaviour.

0 Kudos
4 Replies
David_G_Intel
Moderator
77 Views

Hello dovla

  

Thank you for posting on the Intel️® communities. 

 

 Please provide the Intel® System Support Utility (Intel® SSU)  results

  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save". 


Regards, 

David G 

Intel Customer Support Technician


dovla
Beginner
69 Views

Hello David,

thank you for your answer.

Scan file is in the attachment.

BR Vladimir

David_G_Intel
Moderator
55 Views

Hello dovla

  

We're working on this request, the updates will be posted on this thread.


Regards, 

David G 

Intel Customer Support Technician


David_G_Intel
Moderator
29 Views

After checking all the information, the last steps we can recommend is testing peer to peer connection and testing the LAN speed, this will discard any type of Network configuration issue. If that doesn't change anything, please check if your warranty is still active and  directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 


U.S. and Canada: Intel Customer Support 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Europe, Middle East and Africa: Intel Customer Support EMEA  

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

Asia-Pacific: Intel Customer Support APAC  

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

Latin America: Intel Customer Support LAR  

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Regards, 

David G 

Intel Customer Support Technician


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