MIcrophon Array not available - NUC10i7FNB VersK61360-302

[MKemp4]

HIya,

the microphon array is not available to the system. Why?

In the device manager I see a cryptic meessage: "...device not migrated..:" from Oct 2020

The whole NUC drivers are up-to-date per Intel Driver&Support Asiistant.

What do I miss or need to do to activate the array?

Thanks in advance, MArtin

[Maria_R_Intel]

Hello MKemp4,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

• Also, please attach a screenshot so we will be able to verify the error message on the device manager.
• Just to confirm, is an external microphone you are using? How it is connected?

Best regards,

Maria R.

Intel Customer Support Technician

[MKemp4]

Hi Maria,

1) it is NOT an external microphon, it is the Intel NUC internal microfon-array which I cannot use

2) all requested infos are attached.

ThX, M.

[LeonWaksman]

Hi @MKemp4 

Looking at the SSU report, I can see that there is some problem with the Intel Graphics DCH Driver. I can see two version in the report: 26.20.100.7529 and 27.20.100.8681. This may indicate incorrect driver installation. Graphics Driver affect the NUC audio. So, I suggest clean reinstallation of this driver:

1. Download the Intel Graphics DCH Driver 27.20.100.8681

2. Disconnect the Internet.

3. Open the Device Manager, Display Adapters and uninstall the Intel Graphics Adapter. Check the "Delete the Driver software..." option.

4. Reboot your NUC and check that in the Device Manager, you see  Microsoft Basic Graphics Adapter. If not, repeat para. 2-3.

5. Install the previously downloaded driver, reconnect the internet and reboot NUC.

Leon

[MKemp4]

Leo,

thx and well spotted...did as proposed, should now the latest Display Driver, BUT...no reaction from the Realtek microphon-array. e.g. when I start voice recorder or webex meeting, etc.

?

kr/M.

[LeonWaksman]

1. Please verify that the Microphone Array connector is firmly connected to the motherboard. In addition in BIOS settings Onboard Devices the Digital Microphone field should be checked.

2. The Microphone Array should be set in Windows settings System > Sound as an input device. In Sound settings, Microphone Array should be enabled. Please see the attached image.

Leon

[Maria_R_Intel]

Hello MKemp4,

Please let us know if the steps provided by the user Leon worked.

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[MKemp4]

Thx so far. I did not suceed to solve th eproblems and following now another solution/set-up.

Grateful for all the support, M.

[Maria_R_Intel]

Hello MKemp4,

Thank you for let us know. 

We can still check on it, to try to find a solution for you, please let us know if you want to continue with the support or if you prefer to close this thread. 

Best regards,

Maria R.

Intel Customer Support Technician

[David_G_Intel]

Hello MKemp4

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.   

Intel Customer Support Technician 

[Maria_R_Intel]

Hello MKemp4,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician