MY NUC6CAYH starts automatically, when I plug it into power. Without pressing the power button on my NUC6CAYH, as a result I can not shutdown in Windows 10 or Windows 8.1.

[BIsta]

MY NUC6CAYH starts automatically, when I plug it into power. Without pressing the power button on my NUC6CAYH, as a result I can not shutdown in Windows 10 or Windows 8.1. So when I click the shutdown button on windows, my pc will die, but then it starts again, the shutdown process becomes like a restart process. I have updated my bios to the PYBSWCEL.86A version. But its not work, please help me to fix this. thnaks

[LeonWaksman]

1. Press F2 during boot to enter BIOS settings.
2. In Advanced > Power > Secondary Power Settings, set After Power failure to Stay off
3. Press F10 followed by "Y" to save settings and exit from bios.

Leon

[BIsta]

Hi Leon, I already set it(After power failure) to stay off before post this ask. it does not work

[LeonWaksman]

Please disable (uncheck) Wake system from S5. You don't intend this, since all the fields are not correctly set. Do not forget to press F10.

Leon

[BIsta]

it doesn't work

Bach

[LeonWaksman]

1. Open Windows settings. System > Power & Sleep.
2. Click on Additional Power Settings (on R.H. panel).
3. Click on "Choose what the power buttons do"
4. Verify that "When I press the power button" is set to "Shut down"

Leon

[BIsta]

Hi Leon, By default is already set  "When I press the power button" is set to "Shut down". I did not change anything in that section. and I already uncheck "Turn on fast stratup

[LeonWaksman]

1. You did every thing what's coming on my mind.
2. I suggest you to perform an In Place Windows Upgrade https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html . Doing this you will replace your current Windows (could be missing some parts) with latest Windows version without loosing any thing from your programs or data. Use the method in Step 6 (with Microsoft Media Creation Tool). It may be will not help, but at least we will prove that this is not Windows problem.

Leon

[BIsta]

Hi Leon, its not work. I have download & reinstall my NUC. but it still automatic turns on when I plug the adapter into the electricity. if i want trun of my nuc, i I have to do press and hold the power button

[LeonWaksman]

1. Looks that the problem is in your NUC hardware.
2. Check here if it is still covered by warranty and if yes, you may issue a request for RMA in order to replace it: https://sfederation.intel.com/affwebservices/public/saml2sso?SPID=https://saml.salesforce.com.isvc.portal2&ProtocolBinding=urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST&RelayState=%2Fwarrantyinfo%3Flang%3Den%2DUS

Leon

[BIsta]

I try to install Ubuntu 18.04.3 LTS, its was same problem. and than i try to format my drive, I plug the adapter into the electricity. and....... the and my nuc turns itself on without press the power button

[LeonWaksman]

Probably your NUC will start also if you remove the storage drive.

Leon

[Wanner_G_Intel]

Hello BIsta,

Thank you for posting on this Intel Community.

We noticed that you have another support ticket describing a similar issue. Please let us know if you would like to continue the support through this support channel. We will be glad to assist you. 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello BIsta,

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello BIsta,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel