Intel® NUCs
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Massive graphic problems, recently bought NUC5I5RYK

HShel
Beginner
1,091 Views

Hi,

i recently bought the NUC mentioned above. Like i mentioned on an other post All drivers and bios are up to date. Installed windows 2 times. Openelec made it even worse.

Hardware

NUC5i5RYK

Crucial CT128M550SSD4 interne SSD 128 GB

Crucial CT8G3S160BMCEU (2 pieces, 16 GB Ram)

Tried (all good)

mini HDMI to HDMI

HDMI to HDMI with adapter

miniport cable to HDMI

cables.

Tested on one Samsung FULL HD TV.

BENQ & Samsung Montitors

The videos are from the Samsung Monitor

Please watch the videos in Full screen to the end.

I just want to know if this is a defective device or a driver / bios issue. I think someone should figure it out by watching the videos what the problem is. The tearing you see on the video is not because of the recording device, its the actual video output.

http://youtu.be/05vTw73VbVc Windows 7 - YouTube

http://youtu.be/qIM8AM1HQQA Openelec - YouTube

Thanks in advance

0 Kudos
6 Replies
Allan_J_Intel1
Employee
196 Views

If this is a hardware issue, it will happen in BIOS.

Do you see same problem at BIOS level?

Seems to be hardware problem but need to make sure the BIOS looks the same.

Allan.

PCoem
Beginner
196 Views

I bought today a new NUC5i5RYH. Same problems here. adata m2 ssd and HyperX 2*8GB mem. Install works fine but graphics are a problem. This NUC replace the previous model NUC D54250WYK. All hardware works fine with that unit. In some lower resolutions I have a workable screen with to mush magenta in it and the startup screen is black background on magenta text. I update the latest bios rev. and use the march drivers pack downloaded from Intel.So I presume a hardware failure.

Allan_J_Intel1
Employee
196 Views

My recommendation would be contacting Intel Customer Support for warranty replacement of your NUC.

You can use our Web Ticketing system to do that.

Online warranty:https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx Service Request Email

Chat support: http://www.intel.com/p/en_US/support/contactsupport Contact Support

Allan.

PCoem
Beginner
196 Views

Thanks Allan,

I opened a request at Intel Customer Support (ref: 8001087951). I hope I don't have to wait for weeks. The dealer is negotiating with his source and I can bring in my defective NUC kit but replacement is 'not for immediately'. I hope Intel can do better than this ;-)

Patrick

HShel
Beginner
196 Views

I sent it back to my retailer and my new one is coming tomorrow. I will put the already installed win7 and openelec hdd and report whether the same issues occur

HShel
Beginner
196 Views

on the new device there are no graphic issues whatsoever. Not on Windows not on openelec. After all it was a bad device, even though the bios screen was shown perfectly.

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