Massive issues with brand new NUC10i7FNB and EIZO monitor using USB-C/Thunderbold

[nucuser7]

Hi there,

I am using a NUC10i7FNB (out of the box with Windows 10) with a high quality EIZO EV2780 monitor. Both brand new and all (firmare) updates installed. However, I have massive usses with that combination:

- In mode the NUC including fan keep running and does not power off

- NUC does not wake up from idle mode again resp. does not show a signal then

- Monitor does only show signal when both, monitor an NUC, were removed from power supply several seconds

- When completely shutting down the NUC and restarting (without removing power supply), the monitor does not recognize a signal; I need to remove the power supply for serveral seconds first

Somehow I have a feeling, that using my EIZO monitor and NUC via USB-C/Thunderbold connection, causes these issues? Can this be? Should I switch to HDMI? Anyone the same usses?

Best regards from Germany

nucuser7

[MKemp4]

Hi,

I run quiet the same, NUC10i7FNB, EIZO CG277 and Thunderbold rear-side,  simple out-of-the-box set-up, and no issues at all.

You are sure to link the issue to the combination of NUC/monitor - or is this independent from the monitor?

M.

[Sebastian_M_Intel]

Hello nucuser7, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following reports (using the setup that gives you this problem): 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

2. Provide the Report for Intel® Graphics Drivers, follow this link. 

3. Are you using any type of converter/adapter from the NUC to the monitor? Please provide the brand and model of the cables and converter (if applicable) used. 

4. Have you tested different cables, adapters, or even a different monitor?  

5. Is this problem when using more than one display or are you only using this monitor?  

Regards, 

Sebastian M  

Intel Customer Support Technician  

[nucuser7]

Thank you for your support.

As I am using a brand new high end monitor and latest NUC (out of the box version with Windows 10), only one monitor, no adapters, original expensive EIZO cable, I was quite disappointed that I had conncetion issues with USB-C.

However using HDMI solved my problem and I will not spend time in solving the USB-C problem.

Still kind of disappointing though.

[Sebastian_M_Intel]

Hello nucuser7,  

Thank you for your reply. 

I completely understand and I am sorry to hear about the inconvenience you had with the set up you wanted to use.  

We will proceed to close this thread, but we will be glad to help you at any time if you wish to proceed with troubleshooting to fix the issue with the USB-C. If you need any additional support, please create a new thread as this one will no longer be monitored. 

Regards,  

Sebastian M  

Intel Customer Support Technician