Memory slot don't works

[Radioamateur]

I have a D34010WYK bought in 2015 and I have not updated any driver or bios  since it has been working  correctly.

I have always been reluctant to update the bios, due to the problems that sometimes appear, and that make the NUC unusable.

It has 4 GB of RAM installed, and I just bought another  identical module. The problem is that the computer only recognizes one module. It seems as if the other slot is disconnected. The modules work interchangeably in the slot that works.

The CPU-z program detects both modules, with their totally identical characteristics, but  only one slot works.

Any idea how to activate the other slot?

Thanks and regards.

[AlHill]

Whar OS are you running?  If a 32-bit OS, I would not expect to see more than 4GB.

Doc (not an Intel employee or contractor)

[Radioamateur]

Hi Doc,

My OS is W10 64-bit.

There should be no problems for the OS to detect the 8 GB installed, I think.

Greetings.

[Maria_R_Intel]

Hello Radioamateur,

Thank you for posting on the Intel* Community.

Unfortunately, due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) helpful to address your request.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Maria R.

Intel Customer Support Technician

[n_scott_pearson]

What is it saying in BIOS Setup? Is it seeing the memory there?

...S

[Radioamateur]

After several tests and reboots, and changing the position of the modules in the slots, the new module has finally been detected, and both work in dual mode.

Computer mysteries....

Thread can be closed. Thanks for your interest.