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OM_
Beginner
1,690 Views

Microphone 'not plugged in' issue

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Hey

 

My microphone is connected to my NUC6i5SYH thru the front 3.5mm jack.

 

It repeatedly goes from properly working to to 'not plugged in' every few say few hours or mintues (Win10).

 

Does anyone encountered this problem? any solution?

Thanks!

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1 Solution
LeonWaksman
Super User
207 Views

First off all, check if you have the latest Audio Driver installed: https://downloadcenter.intel.com/download/26329/Realtek-High-Definition-Audio-Driver-for-Intel-NUC-K... Download Realtek* High Definition Audio Driver for Intel® NUC Kits . If not, download the zipped driver, unzip it and install.

Secondly check if the plug on your microphone (or headset) meets the requirements defined in Product Technical Specification, para.1.9: https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC6i5SYB_NUC6i3SYB_TechProd... https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC6i5SYB_NUC6i3SYB_TechProd... . If you have connected to the same socket nonamplified speakers, try to test your microphone after disconnecting those speakers.

Leon

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5 Replies
LeonWaksman
Super User
208 Views

First off all, check if you have the latest Audio Driver installed: https://downloadcenter.intel.com/download/26329/Realtek-High-Definition-Audio-Driver-for-Intel-NUC-K... Download Realtek* High Definition Audio Driver for Intel® NUC Kits . If not, download the zipped driver, unzip it and install.

Secondly check if the plug on your microphone (or headset) meets the requirements defined in Product Technical Specification, para.1.9: https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC6i5SYB_NUC6i3SYB_TechProd... https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC6i5SYB_NUC6i3SYB_TechProd... . If you have connected to the same socket nonamplified speakers, try to test your microphone after disconnecting those speakers.

Leon

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OM_
Beginner
207 Views

Thanks Leon, I had a different driver that I assumed was automatically installed by WIN10,

Download the driver you suggested and after tweaking it seems to work, thanks!!

(Tweaking details: after installing I got peculiar 'stereo mix' under the sound>recording devices.

 

I had to unplug and re-plug and then on the realtek dialog choose Mic (later changed to Headset) in order to see the mic on this list)

Ophir

LeonWaksman
Super User
207 Views

Hi Ophir,

I'm glad that your mic is working now. My advice to you is to install all the latest drivers and latest bios version from Intel's site: https://downloadcenter.intel.com/product/89190/Intel-NUC-Kit-NUC6i5SYH Downloads for Intel® NUC Kit NUC6i5SYH . The assumption that every thing is installed automatically by Windows may be wrong. Install all driver manually (do not use Intel Driver and Support Assistant which is not fully debugged). Start with the Chipset and Management Engine Drivers. Reboot and install all other drivers, reboot once the last driver is installed - the sequence of installation is not important.

Leon

OM_
Beginner
207 Views

Yes I actually started with the bios, didn't help but I guess was wise to update anyway.

Yes it may be good practice to install all drivers, tho things now seem to work fine so not clear if that's of real importance

 

(well, maybe it could prevent future mishaps)
LeonWaksman
Super User
207 Views

Hi Ophir,

At least Chipset and Management Engine Drivers is important to install. Having those drivers updated, Windows 10 is be able to update your computer with all the others (however not always with the latest version).

Leon

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