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sHart7
Beginner
1,860 Views

'Mode not supported please change the resolution on your input device'

After installing the latest Windows 10 update 1703, I get the message 'Mode not supported please change the resolution on your input device'. I am unable to use my Intel® NUC Kit NUC7i5BNH used with a Samsung TV. Is there a new graphics driver that I need?

I see there are lots of others with similar issues.

Regards Steve

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7 Replies
idata
Community Manager
171 Views

Merryman: Thank you very much for contacting the Intel® communities. We are sorry to hear the NUC is not working as expected.

 

 

In order to try to fix this issue, we can try a BIOS update to the latest version 0054 using the F7 method:

 

https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95067

 

 

Please install the latest graphics driver for the NUC, version 4815:

 

https://downloadcenter.intel.com/download/26947/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... https://downloadcenter.intel.com/download/26947/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
171 Views

Merryman: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

sHart7
Beginner
171 Views

Thank you for your help. Installing the latest graphics driver did the trick.

Regards Steve

idata
Community Manager
171 Views

Merryman: You are very welcome. Perfect, thank you very much for letting us know that information, it is great to hear the problem got fixed.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards,

 

Alberto R

 

JBrow31
Beginner
171 Views

I am having this same issue. brand new unit, just arrived today. After running windows update, brought it home, connected to 55" samsung, and I'm getting the mode not supported error. I ran the bio update version 57. Same issue.

monitor is good, works fine with amazon fire and nvidia shield. Just this NUC won't work.

sHart7
Beginner
171 Views

When my nuc arrived I installed all the latest drivers and bios. However new ones came available. Installing the latest graphics driver cured the resolution problem.

JBrow31
Beginner
171 Views

yeah, but the problem is that if you can't see the monitor, how do you install a new driver.

I got it working. I had to use a different monitor. Oddly, they were both HD Monitors using the same cable and same resolution. But for some reason, it wouldn't work on the samsung. I used a different monitor, installed the latest graphics driver, and then it worked. Put it on the original monitor, and it worked now.. until a restart. It did Mode Not supported again, but this time it cleared after yet another restart.

So far so good.

Odd behavior.

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