Intel® NUCs
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Modern stand-by fails - Microsoft process "MoUsoCoreWorker" seems to be the problem

MKemp4
Novice
242 Views

Hi,

out of a sudden my Intel NUC 7 does not go anymore in stand-by. Consulting the WWW it seems  that "MoUsoCoreWorker"- process is the problem...

powercfg /requests lists only this damm thing, deleting it don't work, a few minutes later the process is alive again  and shown in the process list.

Any idea how to stop this? Annoyingly no support from big MS...

Thx, Martin

 

 

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3 Replies
Alberto_Sykes
Employee
206 Views

MKemp4, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the complete model of the Intel® NUC?

When did you purchase it?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
194 Views

Hello MKemp4, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician



Alberto_Sykes
Employee
172 Views

Hello MKemp4, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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