Monitor doesn't wake up on NUC8i7BEH power on when using USB-C

[cioma]

My monitor doesn't wake up on NUC8i7BEH power on when using USB-C (Thunderbolt), works OK when using HDMI. Does anyone else experience such problem?

[David_G_Intel]

Hello cioma

Thank you for posting on the Intel️® communities. We need more information to continue with this, please share with us the Intel® System Support Utility (Intel® SSU) results 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[cioma]

Unfortunately not as I switched to HDMI on NUC11

[David_G_Intel]

Thank you for the update. We're glad to know the issue is resolved, we will proceed to close this thread now. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G  

Intel Customer Support Technician