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Monitor resolution 5120x1440 on Intel Iris Plus Graphics 655 (NUC8i5BEK)?

Apollo81
Beginner
701 Views

Hi, my Intel NUC 8i5BEK only create a max resolution of 3840 x 2160 on my new Samsung C49RG94SSU.

The Operating Systems is Win 10 with the latests Updates.

Running Graphics Command Center will not allow 5120 x 1440 as a Customer entry.

Any Intel Driver i found (27.20.100.9025 / 27.20.100.8935 / 27.20.100.7985 / 27.20.100.7262) also only created a max resolution of 3840 x 2160.

On the other site, my older Intel NUC7PJYH create a max resolution of 5120 x 1440 on Ubuntu 20.04.

0 Kudos
3 Replies
Alberto_Sykes
Employee
678 Views

Apollo81, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, I can see in the SSU report that the BIOS version currently installed in the Intel® NUC is 0077, there is a newer BIOS version available 0085, please install it using the F7 method showing in the link below:

https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

https://downloadcenter.intel.com/download/29959/BIOS-Update-BECFL357-86A-?product=126147


Also, the latest Intel® Graphics driver version that was officially validated for your Intel® NUC is 27.20.100.8681, please try a clean driver installation of that version following the instructions in the next link:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://downloadcenter.intel.com/download/29911/Intel-Graphics-DCH-Driver-for-NUC8i3BE-NUC8i5BE-NUC8...


Just to let you know, in the following link you will see the max resolutions supported by the Intel® Iris® Plus Graphics 655 which is the graphics controller of the Intel® NUC Kit NUC8i5BEK:

https://ark.intel.com/content/www/us/en/ark/products/135935/intel-core-i5-8259u-processor-6m-cache-u...

  • 4K SupportYes, at 60Hz
  • Max Resolution (HDMI) 4096x2304@30Hz
  • Max Resolution (DP) 4096x2304@60Hz
  • Max Resolution (eDP - Integrated Flat Panel) 4096x2304@60Hz


If the problem persists after doing the BIOS update and installing the latest Intel® Graphics driver then please provide the following information:

What is the model of the monitor/TV?

Which video port are you using to connect the monitor/TV?

Please provide the Intel® Graphics report:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel 



Alberto_Sykes
Employee
663 Views

Hello Apollo81, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
638 Views

Hello Apollo81, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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