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TJens7
Beginner
315 Views

Monitor/s blinking when browsing back or closing tabs

Hello, I've recently switched computers to an Intel NUC and installed Chrome. I've noticed from the get go watching Amazon Prime videos when I close a tab, the monitor flickers off for a second then comes back on, sometimes one, sometimes both. The flicker also causes a sound blip in the monitor as it has built in speakers. I've tested in the new MS Edge and unable to recreate. I've also ensured all the latest drivers and firmwares are installed on the NUC, and in Chrome disabled hardware acceleration and smooth scrolling in troubleshooting efforts. As I've only noticed this behavior in Chrome I'm posting this, but will be posting as well in Chrome support forums. I am on the latest Windows 10 revision 2004.
NUC model NUC7i7DNB, Samsung SSD, Patriot 16GB Sodimm
0 Kudos
7 Replies
Maria_R_Intel
Moderator
285 Views

Hello TJens7,


Thank you for posting on the Intel* community.


We would like to gather more details to better assist you. Please provide us with the below information:


  • What is the specific version of Google Chrome you're using?
  • How are you connecting the display (s) to the Intel* NUC? Please include the video ports and if you are using a straight-through connection or adapters.  
  • Is the issue only with Amazon * Prime Video? If you test with a YouTube* video or for example Netflix* the video runs fine?
  • Clear steps to reproduce this issue. Please try to include pictures or a video 


 

Please run the following tool and attach the report generated.  

 

Intel® System Support Utility (Intel® SSU)  

  

  • Intel® SSU Download 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
260 Views

Hello TJens7,


Were you able to check the previous post?  

 

Let me know if you need more assistance.  

 

Best regards,  

Maria R.  

Intel Customer Support Technician  


TJens7
Beginner
231 Views

Hello,

I had seen it and had typed out a lengthy reply to have the autosave fail and loose my reply.

I reinstalled Windows and Chrome. I only mentioned Prime Video because I open and close tabs in it frequently, but it also does it occasionaly browsing forward or backward in any site. Typically the right monitor, also the right HDMI port by the power, will blink, sometimes the left monitor will blink, and sometimes both

Also as well, default power settings for Windows, the computer would go to sleep after default amount of time, attempting to wake, nothing comes on the monitors and requires cycling power to bring back on.

I set sleep time to never, however with the monitors set to go off after a time, frequently only one monitor will come back on requiring a shut down and powering on again to bring back both monitors. Further on this, sometimes upon rebooting the POST screen will only be on one monitor and I have to unplug the NUC and hold the power button for 30 seconds and then output on both HDMI ports is restored.

This NUC is replacement from a previous NUC replaced under warranty, I believe this NUC is having hardware issues.

Attached is the SSU report.

TJens7
Beginner
226 Views

The unit is under warranty, I have submitted a support request.

Maria_R_Intel
Moderator
195 Views

Hello TJens7,


Thank you for let us know.


Since you opened a ticket with Intel® Customer Support directly regarding the same issue here described, to avoid duplication of effort, we want to know if you prefer to continue the support using the Community Forums or if you prefer to close this thread.


Please let us know.


Best regards,

Maria R.

Intel Customer Support Technician


TJens7
Beginner
185 Views

Being it's under warranty I'll continue with the support ticket in case a return is needed.

You can close this ticket.

Thanks!

Maria_R_Intel
Moderator
170 Views

Hello TJens7,


Thank you for let us know!


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards,

Maria R.

Intel Customer Support Technician


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