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AWill56
Beginner
239 Views

Monitors disconnecting in standby. I get the USB device disconnect then reconnect noise - while this is happening both monitors resize then finally connect. It's super frustrating as it takes 4-5secs to happen so I can just wiggle the mouse and carry on

Everything was fine up until a couple of weeks ago - I can't say if it happened during an update or not but I guess it must have, it just started to happen over night.

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12 Replies
AlHill
Super User
51 Views

What is the model number of your NUC?

 

Doc

 

AWill56
Beginner
51 Views

Hi Doc.. It's a NUC8I7BEH3 NUC Mini PC - (Black) (Intel Core i7 8559U, Intel Iris Plus Graphics 655) It's fully up to date via Intel Updates.

 

 

AlHill
Super User
51 Views

How are you connecting two monitors?

 

Doc

 

AWill56
Beginner
51 Views

Yes mate, one onboard and one via a Displaylink hub.. It's odd but this evening I noticed that if I press the Windows key they both come out of standby with no problems, if I wiggle the mouse I get the disconnection reconnection scenario. How odd

Alberto_R_Intel
Moderator
51 Views

AWill56, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem still persists and if you need further assistance on this matter?

 

If the issue remains, please install the latest BIOS version for the Intel® NUC Kit NUC8i7BEH, which is 0075:

https://downloadcenter.intel.com/download/29189/BIOS-Update-BECFL357-86A-?product=126140

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
51 Views

AWill56, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

AWill56
Beginner
51 Views

Hi Alberto. Thank you for reminding me to reply, yes - the BIOS update has solved the problem. Can I ask, what was it that caused it ? Seem's I wasted a lot of time trying to fix it via Windows :)

 

Alberto_R_Intel
Moderator
51 Views

Hi AWill56, Thank you very much for letting us know those results.

 

Perfect, excellent, it is great to hear that the problem got fixed and now the monitors are working as expected.

 

In reference to your inquiry, it is hard to tell for sure, when we talking about computers, the exact root caused of a problem, some devices just require a firmware or BIOS update to able to fully detect and communicate with other components.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

AWill56
Beginner
51 Views

Disappointing news, it was fine for a few days and it's gone back to the same.. So frustrating.. I know it's only a few seconds but still..... :(

Alberto_R_Intel
Moderator
51 Views

Hi AWill56, Thank you very much for proving those results.

 

We are sorry to hear the issue with the monitors persists. At this point what we can try is to install the latest Intel® Graphics driver for the Intel® Intel® NUC Kit NUC8i7BEH, which is version 26.20.100.6912, please test that driver:

https://downloadcenter.intel.com/download/28974/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

If the problem remians, since the Intel® NUC Kit NUC8i7BEH works with Intel® Iris® Plus Graphics 655, we can also test Intel® Graphics driver version 26.20.100.7463:

https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers?product=140931

 

Once you get the chance, please let us know the results.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
51 Views

Hello AWill56, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
51 Views

AWill56, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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