Multiple displays problem on NUC10i7FNH

[tomkane649]

I have a NUC10i7FNH that has worked with multiple displays before. Both were older VGA monitors, both with VGA-HDMI adapters; one of these plugged directly into the HDMI port and the other had an HDMI-USB-c adapter and was plugged into the Display port on the front of the case. After taking the whole computer system apart to move to a new residence I found that the monitor on the Display port was no longer working. I don't think there were any changes to settings and both monitors work equally well connected to the HDMI port. The USB-c port on the front of the NUC box also works as it powers a hub with readable USB ports.

I have checked prior posts and none have helped so far as I have seen.

I will appreciate any suggestions.

[Jean_Intel]

Hello tomkane649,

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• Do you recall any software change before the issue started, Windows update?
• What Troubleshooting steps have you tried?
• You mentioned that the monitor is VGA, so you use a VGA-HDMI and an HDMI-USB-C adapter. Does it mean you are using two different adapters to connect the unit and one of the monitors?
• Also, you stated that the USB-c port on the front of the NUC works as it powers a hub with readable USB ports. To discard that the issue is only related to one of the adapters, could you try using another HDMI-USB-C adapter? However, you must know that it is recommended to use a straight connection, HDMI to HDMI, USB-C to USB-C.
• Create a report using the Intel System Support Utility (Intel SSU)  
  • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello tomkane649,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[tomkane649]

I am sorry for the delay. I have attached the system scan you requested.

I realize that jumping through several cable connector conversions is dicey, but what I had done worked earlier and I had made no changes in software. I'm just been trying to avoid buying a new monitor with USB-c connection. But I will if necessary.

Thanks for your help.

Tom Kane

[Jean_Intel]

Hello tomkane649,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.