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Beginner
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My Benq PD3200Q monitor does not output a signal through DP (no signal message, at the same time the monitor has an image via HDMI and DVI). But another Acer monitor works through DP. I do not know what to do.

I have a Benq PD3200Q monitor (F / W Version V003 20180321, DP 1.1 or DP 1.2), an INTEL NUC NUC8I3BEH computer (Thunderbolt 3 (40Gbps) USB 3.1 Gen 2 (10Gbps) and DP 1.2 via USB-C), a cable (QGeem) thunderbolt [comp] < -> DP [monitor]. 

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Super User
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  1. You need to choose DP input. Please refer to page 40 in the User Manual https://benqesupport.blob.core.windows.net/esupport/LCD%20Monitor/UserManual/PD3200Q/UM_EN_190726135...
  2. Go to OCD menu, System > OCD Settings > DisplayPort set to 1.2 (page 15 and 53 in the User Manual)

 

Leon

 

 

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Beginner
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  1. I chose DP input - no image (
  2. I set to 1.2 - no image. I set to 1.1 - no image (

 

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Super User
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If you are using the same (QGeem) thunderbolt [comp] < -> DP [monitor] cable with the Acer monitor and it is working, I would ask Benq support what may be the cause that you can't use the DP input.

Can you check the Benq DP input with other computer?

 

Leon

 

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Beginner
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I asked for Benq support, they answered - check the Benq DP input on another computer.

I checked the Benq DP input (from an IBM Thinkpad laptop) - there is an image on the monitor, the Benq DP input works ((

 

PS Perhaps I need to activate the thunderbolt driver, but I cann't do this (

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Super User
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  1. " Perhaps I need to activate the thunderbolt driver, but I cann't do this " What you meant by that? You can't download it? https://downloadcenter.intel.com/download/28735/Thunderbolt-3-DCH-Driver-for-Windows-10-for-Intel-NU... or, you can't install it? Yes, you should have Thunderbolt driver installed.
  2. Please download Intel System Support Utility (SSU). Next, rub the SSU Scan and save the results. The file with the results please attach to your post (use "paper clip" in the left bottom corner). https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  3. I suggest you that you download and install Intel Driver & Support Assistant https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824 Using Intel DSA you may update drivers in your NUC.
  4. When you tested your monitor connected to IBM Thinkpad laptop, was it connected with the same cable used for connection with NUC?

 

Leon

 

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Beginner
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1. I can't install it.

I can download the driver. But the installation requires a Thunderbolt device (I do not have it).

2. I did, attached to the message.

3. Yes, this was done immediately after installing windows 10.

4. No, The first cable (IBM) is DP-DP. The second cable (NUC) is Thunderbolt-DP.

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Super User
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  1. "I can't install it. ...the installation requires a Thunderbolt device" did you tried install this driver while your Benq monitor is connected to the Thunderbolt port?
  2. Reviewing your SSU report I can see that you have Bios set to Legacy mode. This is not correct. You should install Windows in UEFI mode with UEFI boot enabled in Bios. I suggest that you save an drive image of current installation , backup also your data. Next, please set Bios to default settings: enter Bios, press F9, followed by "Y" and then F10, followed by "Y". Now, using mbr2gpt command you may convert your system to UEFI. Read this tutorial: https://www.maketecheasier.com/convert-legacy-bios-uefi-windows10/
  3. Because you checked with different cable, when monitor was connected to IBM laptop, we are sure that the monitor is OK, however, the problem could be caused by the cable? Can you connect the DP-DP cable with USB-C -DP adapter to your NUC? Or IBM laptop with Thunderbolt-DP and DP -USB-C adapter?

 

Leon

 

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Beginner
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1. Yes, I tried. I connected two cables simultaneously from the computer to the monitor (HDMI-HDMI and Thunderbolt-DP).

I attached a picture from Device Manager. I don't see an error on a Base System Driver in the Other Devices category. I don't see any errors ((

I can't install the driver (

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Beginner
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2. I don’t understand why SSU report = "legacy". I attached a photo of my BIOS.

I have UEFI mode installed.

 

3. I do not have USB-C -DP adapter.

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Super User
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  1. "I don’t understand why SSU report = "legacy"." I have no answer for this. However I never saw mistake in SSU report. When you check in Disk management, can you see EFI partition on your system drive? has the System Drive GPT or MBR partition type?
  2. You may also refresh your Bios, using Bios recovery method from Power Button Menu:
  3. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file BE0077.bio (https://downloadcenter.intel.com/download/29282/BIOS-Update-BECFL357-86A-?product=126150) on this stick and insert it into one of the rear USB ports (do not use front USB port, since sometime the USB stick is not recognized during boot process)
  4. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.
  5. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  6. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  7. Replace the power cord and press Power Button to switch the computer to ON.
  8. Enter Bios setting by pressing F2 during boot process.
  9. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.

 

Leon

 

 

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Beginner
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1. I check in Disk management, I see EFI partition on my system drive. My first SSD Kingston (with system) is GPT, and my second SSD Sandisk is MBR.

Do I need to convert my second disk to GPT? It's necessary? Thank you

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Super User
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In order to have EFI boot capability, only the System Drive must have GPT type partition. You don't need to change the partition type of your data disk.

 

Leon

 

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Beginner
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I tried all possible actions, but my NUC does not work with my monitor. Although the laptop IBM Thinkpad works with this monitor without problems (((

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