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ARome11
Beginner
358 Views

My Intel Optane Memory doesn't recognize my drive at the same time, my bios has no advanced tab for my intel optane. Another, the bios shows incomplete optane memory.

Intel Optane.PNG

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3 Replies
AlHill
Super User
71 Views

Tell us about this system...

 

What is the model number of your device or motherboard?

What operating system? Windows 10? What version? 1903?

Have you checked with the manufacturer to see if your system really supports optane?

What model disk do you have?

What model optane do you have?

 

Doc

 

Wanner_G_Intel
Moderator
71 Views

Hello ARome11,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Please provide us with more information about your configuration including the system model, OS version, etc.

 

Note: The information requested by Al.Hill will be useful, too.

 

If you are able to boot your system, you can run the Intel® System Support Utility (Intel® SSU) to generate a report, and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  3. To save your scan, click Next and click Save.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
71 Views

Hello ARome11,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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