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My NUC 10i7FNK doesn't power on at all.

Pao_Nan
Beginner
304 Views

Hello, 

I've been using the brand-new NUC 10i7 for months. After several boot-ups, it doesn't power on at all.

I checked almost everything inside out of the NUC unit. Searched any related postings via google. 
Nothing helped me to bring it back to life.

OS: Windows 10 Professional
System Memory: G-skill 1.2V SO-DIMM  2666MHz 16GB x 2 
M.2: KingSpec 1TB


It worked fine several boots in two months.

What I've tried are the same as following.

1. CMOS Battery disconnect and depress power button after 10~20 minutes
2. Removing DRAM or FLASH for less power 
3. Combinations of cycling processes 1 and 2. 

I've also checked the voltage of the CMOS backup lithium battery. It was 3.08V with no problem at all.

What's the solution for this situation? RMA for new unit?

Any help will be welcome.

p.s. I bought another DRAM units from SAMSUNG which will be delivered in a few days.

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1 Solution
n_scott_pearson
Super User Retired Employee
298 Views
With all memory and storage removed, does unit turn on? It should (and Power LED should flash to indicate no memory). If it doesn't, RMA it.
...S

View solution in original post

2 Replies
n_scott_pearson
Super User Retired Employee
299 Views
With all memory and storage removed, does unit turn on? It should (and Power LED should flash to indicate no memory). If it doesn't, RMA it.
...S

View solution in original post

Pao_Nan
Beginner
294 Views
I've already done it. No response at all. I also try to short the front panel power switch pins. Nothing happened. RMA will be the final destination.

Thanks~
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