My NUC11PHi7c sometimes the USB stop working. (Windows 11)

[GuidoRobben]

HI,

I have a NUC11PHi7c and since a few weeks, it has the problem that sometimes the USB ports stop working. The pc keeps working, but my mouse and keyboard which are on USB stop working. My mouse have a light on it and when it happens, the light is not shown. For some reason it looks like the USB driver has crashed and nothing works after that until I restart my PC.

When I connect a bluetooth keyboard it just work find and I can use it to restart. I cannot find anything in the event viewer to see what is wrong. 

Anybody has a clue to figure out why it is doing this?

I have the latest windows updates and bios updates.

Regards,

Guido

[AlHill]

What bios are you running?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Rew452]

Have you updated the USB firmware?

https://www.intel.com/content/www/us/en/download/738115/usb-firmware-update-for-the-intel-nuc11ph-products.html

[GuidoRobben]

Hi Rew452,

I did not run this tool. I will run it and see what happens.

Regards,

Guido

[GuidoRobben]

 have bios version 0069 from 5/21/22

[GuidoRobben]

Seems to work for now.

[GuidoRobben]

I installed the update and will see if this fixes things.

This is the problem I'm getting. It is a hardware error. But I cannot find what piece of hardware is causing the issue. Any got an idea to find this out?

Fault bucket LKD_0x144_CONTROLLER_GONE_USBXHCI!TelemetryData_CreateReport_VEN_8086_DEV_a0ed_REV_0020, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 95d243a6-4665-400e-bc48-bf8593d4c493

Problem signature:
P1: 144
P2: 100d
P3: ffffbb8ca3c4f0f0
P4: 0
P5: 0
P6: 10_0_22000
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\LiveKernelReports\USBXHCI\USBXHCI-20221020-0906.dmp
\\?\C:\Windows\SystemTemp\WER-717640437-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.417e2322-0ca7-4c16-94b0-12630011bba0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b159df9b-fc10-4abd-9504-644113d1e3a4.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5385682d-2058-4403-9b81-47d4fdd90d65.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bf0d7619-31a6-4616-9b8e-93c1c3a65f3c.tmp.txt
\\?\C:\Windows\SystemTemp\WER.9557f079-a7bf-4291-8cef-df15246f0e40.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_d6b9965994834d2ab3bd6dc7e56581f7b382431_00000000_cab_99400863-a23d-452f-98e4-8e377ad8bb24

Analysis symbol:
Rechecking for solution: 0
Report Id: 99400863-a23d-452f-98e4-8e377ad8bb24
Report Status: 268435456
Hashed bucket:

[GuidoRobben]

It still is happening from time to time. Bluetooth keeps working. Monitor too. Just USB stops working.

[GuidoRobben]

My PC is not starting up anymore. The start button is blinking every 4 seconds the same with the green light closest to the USB C Port. What to do?

Anybody know what this means?

[LeonWaksman]

Hi @GuidoRobben 

Pleas read "Troubleshooting tips for when your power LED blinks one time every five seconds during startup"

Leon

[GuidoRobben]

Hi Leon,

Thanks for the answer. This doesn't solve my problem so it looks like a I have an issue with my board. I have started a support request.