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Beginner
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My OBS Studio is not working because of the Intel Graphic card. Please help me

I'm trying to running OBS Studio but It is not showing screen and I watched some video on youtube but I got no solution. I'm using window 10 and I think it is happening because of 3D setting. Please help me solve this problem and If you need more information please let me know. Thank youMy Graphic Control panel.PNGOBS Studio is showing me a black screen.PNGMy Graphic Control 3D panel setting.PNG

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Super User
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What is the model number of your NUC?

 

Doc

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Beginner
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Hi Doc, I'm not familiar with NUC. Is this the right NUC? or please let me know how can i find it. Thank youWhatsApp Image 2020-06-01 at 4.52.56 PM.jpeg

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Super User
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Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

W10 2004, W10 May 2020, W10 20H1, W10 19041 - A rose, by any other name, still smells.

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Beginner
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Hi Doc,

Please check the attached file. Thank you

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Super User
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Ok, you have the latest Dell driver installed for your graphics, and the latest dell bios.

https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5570-laptop/drivers

 

Here is the latest Intel driver for your processor:

https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers

 

Doc

 

 

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Beginner
122 Views

Hi Doc, I got this from both links

Capture.PNGError.PNG

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Super User
122 Views

For the first one, that is what I expected, as your bios and graphics are current.

 

And, I also expected that for the second one as well.

 

Download the ZIP version for the latest Intel driver from the Link I gave you.

Use method 2, the manual method to install the intel driver you downloaded.

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Doc

 

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Beginner
122 Views

It is not working Doc, Can you help me manually if possible through team-viewer or any other app?

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Super User
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No, no remote assistance.

 

Do this.

Download the EXE.

Disconnect from the NET.

Go into the device manager

Open display adapters.

Right-click on the Intel display adapter, select uninstall, check the box that says delete software, reboot if asked.

Repeat the above step until you see only the Microsoft basic display adapter.

Run the EXE you previously downloaded.

It should install.

Reconnect to the NET.

 

Doc

 

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Valued Contributor II
122 Views

I am not from Intel nor am I a support person. But you have a Dell not a NUC, and it appears that you have a laptop which has more than one type of graphics (both Intel and Radeon). I believe you are encountering a common problem with OBS Studio on such hardware, and there are various answers you can find searching the web about how to deal with it. You were fairly close when you said you thought it was some 3D setting. Systems with dual brands of graphics like yours have some sort of control panel for which type of graphics is used when you start particular programs. Back when I had one of those systems (and since I did not play games), I would look for that control setting and made it something like "always use Intel." Anyway, you need to set it up so that OBS runs on the same graphics which is the graphics you want to capture. Sometimes one is called power saving and the other one is called high performance. Fixing that setting should solve your black screen situation.

 

The following is one item I found on the web, it may not be your exact situation but it is the kind of thing you need to be looking for.

https://obsproject.com/forum/threads/obs-black-screen-fix-amd.110183/

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