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My new Intel Nuc 10iFNH3 will not recognise my Displayport monitor on USB-C Thunderbolt port

loudon3
Beginner
406 Views

My new Intel Nuc 10iFNH3 will not recognise my Displayport monitor on USB-C Thunderbolt port. I have all the latest Intel Nuc drivers from Intel. The monitor is a Samsung U32J590 4K monitor on a Displayport 1.2 port, which worked fine with my old Intel Nuc on a straight mini-Displayport to Displayport connection. I have the correct Samsung monitor driver for Windows 10 installed. The monitor works fine in 4K x 60Hz on the HDMI 2.0a connection. I bought this Intel Nuc so I could have 2 x Displayport monitors at the same time, one on HDMI 2.0a and one on Displayport 1.2 via USB-C Thunderbolt. Thunderbolt is enabled in the Intel Nuc BIOS. Any ideas on how to fix this one, please?

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5 Replies
DeividA_Intel
Moderator
382 Views

Hello loudon3,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Are you using the USB-C from the back of the unit?


3. Have you updated the BIOS?


4. Are you using an adapter (for example, to convert Thunderbolt from the Intel NUC to DisplayPort on a television)?


5. Have you updated Windows, including optional updates?


6. Are you having display with the USB-C cable or not at all?





Regards,  


Deivid A.  

Intel Customer Support Technician  



loudon3
Beginner
368 Views

1. SSU report attached below.

 

2. There is no USB-C on on the back of the unit on a 10i3FBH - just one on the front of the unit. 

 

3. No I have not updated the BIOS.

 

4. No, I am just using a direct USB-C to Displayport cable to my Samsung UHD monitor. This cable and monitor works perfectly well with my Windows 10 laptop.

 

5. Yes, I have installed all Windows 10 updates, excluding the optional update. I will now install the optional update also. 

 

6. I am using a standard USB-C to Displayport cable to connect to my Samsung UHD monitor - this works perfectly on my Windows 10 laptop but is not recognised on my Intel Nuc. 

 

I look forward to a solution to this problem - thanks for the prompt reply.

 

Best regards

 

Paul R Hynd

 

_____________________

 

 

DeividA_Intel
Moderator
353 Views

Hello loudon3, 

 

 

Based on the report and the information provided, please try the following:

 

 

1. If you have an Intel® NUC 10 Performance kit - NUC10i3FNH, please use the USB-C with a "Thunder" symbol next to it. based on the datasheet you should have 2 USB-C for video (thunder symbol) and data/storage (with no thunder symbol)

 

- Datasheet (page 52 and 53): https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC10i357FN_TechProdSpec.pdf

 

2. Update graphics drivers:

- Driver: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

3. Bios recovery:

- BIOS (FNCML357.0052.RECOVERY.zip): https://downloadcenter.intel.com/download/30404?v=t

- Steps: https://downloadmirror.intel.com/30404/eng/NUC-AptioV-UEFI-Firmware-BIOS-Update-Readme.pdf

 

 

Regards,  

 

Deivid A.  

Intel Customer Support Technician  

 

DeividA_Intel
Moderator
331 Views

Hello loudon3,  


  


Were you able to check the previous post and try the recommendations? Please let me know if you need more assistance.   


  


Regards,    


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
306 Views

Hello loudon3, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  


Regards,    


Deivid A.  

Intel Customer Support Technician  


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