My wifi dual band intel ac 3165 doesn't work after installing the latest drivers or replacing the entire module !!!! Are you unable to produce a driver for xxx Win 10 pro?

[MObor1]

no more details

[AdrianM_Intel]

Hello MObor1, 

Thank you for posting on the Intel® communities.  

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread. 

1. Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Questions:

• Is this a new wireless card integration on your computer?
• Which driver did you install before the issue start?
• Just for clarification when you say it does not work it's because your computer does not detect any network at all? Does the signal drop after getting connected?
• Do you see any error code in the device manager?

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello MObor1, 

Were you able to check the previous post? 

Let me know if you need more assistance.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello MObor1, 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel