NUC 10 i7 BIOS update in progress for hours

[mba]

Hi All,

I was running new NUC 10 i7 (32 GB RAM, 1 TB ADATA 8200 PRO M.2 SSD, Windows 10 Pro) for a week with no issues, BIOS version FNCML357.0039.2020.0312.1734. Yesterday I was notified to update BIOS. I downloaded and started Windows installer for BIOS (via Intel tool), NUC was rebooted and firmware update started. BUT it's taking extremely long - currently running 20+ hours and still in progress (step "Program EC Firmware", 47%). It's not stuck - percentage is increasing, but very very slow.

Normally the BIOS update should take few minutes. Thus I am concerned that something is wrong however I don't want to interrupt the update process, hoping it will finally (after few more hours) complete successfully.

Any suggestions? Have you encountered similar behavior? Thanks!

Martin

[RolandT]

No fix just sharing your pain:-) I also have a NUC 10 i7, BIOS update using the windows 10 bios update program from 39 to 44 was fast but (minutes) but the restart at the end of the update was where my NUC got stuck. The NUC was on but nothing on the screen So like you I'm wondering what to do as I did not want to interrupt BIOS update. 

[LeonWaksman · Accepted solution]

Hi @mba 

1. Certainly this is wrong. The BIOS update failed. I suggest you to update BIOS using BIOS Recovery Procedure with the Yellow Security Jumper Removed:  
2. Prepare USB stick fully formatted to FAT32 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows.

3. Download the FNCML357.0044.RECOVERY.zip   Unzip this archive and transfer the EFI folder to the USB stick.  

4.  Disconnect the power adapter and remove the bottom panel from your NUC. 

5. Remove the Yellow Bios Security Jumper. For this recovery, remove your ADATA SSD also (user have reported problems during BIOS update, caused by the SSD).
5. Insert the USB with the BIOS file into rear USB slot.
6. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.
7. When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Reinstall the SSD.  Reinstall the bottom panel.
8. Power your NUC ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.

Leon

[mba]

Thank you, I was able to fully recover the NUC following your instructions. 

[JSL38]

I am having a chronic failure on attempts to apply the suggested update for the bios in my 10i5FNB. I have tried about 20 times and have concluded that I will need to do the treatment with the flash drive and the yellow jumper. I attach my specs. A specific problem that I hope to repair is the inability of the NUC to go into the sleep state. The screen will go dark, but I hear the device-connect/device disconnect tones for hours on end if do not intervene and put it into the hibernate state, from which it can recover with a light touch of the power button. I have an Adata 1 TB MSata 2.5 data drive that I can pull the plug on for this operation if that is necessary. My main drive is an Intel M2 sata 256gb.

Thank you for any help you can offer.

[n_scott_pearson]

@JSL38, everyone's situation is unique. Please open a separate conversation to discuss your issue. Use the Post a Question button on the main scene to open this conversation.

...S

[JSL38]

I can see the point. Will do.