NUC 11 Enthusiast

[PGros2]

I have had trouble with Bluetooth disappearing while using it for a mouse and keyboard connection.  I am using Windows 11 Pro Beta.  To get Bluetooth back I had to reboot.

On the last of several occasions I looked at the Intel driver update tool and there was no Bluetooth driver listed.  So I explored where the Intel downloads are located and found one for this system and installed it.  So far so good, but?

Why does the Intel Driver & Support tool not see or look at this driver?  Is Intel relying on Microsoft to do this?  Now there's a dangerous thing!

[JosueO_Intel]

Hello PGros2,

Thank you for posting on the Intel communities. 

In this case, the Intel® Driver and Support Assistance (Intel® DSA) should detect the Bluetooth drivers and suggest any updates if available. In the case of Intel® NUC devices, some of these systems include their own drivers for each component, if a driver was previously installed and it was for another NUC model, Intel® DSA will not be able to detect the device nor suggest any updates. 

Regards, 

Josue O.  

Intel Customer Support Technician

[LeonWaksman]

Hi @PGros2 

Before using the Intel DSA tool, did you manually installed the Intel® Chipset Device Software for Intel® NUC 11th Gen ? If not, please download and install this software, reboot your NUC and only then run the IDSA.

Leon

[PGros2]

I did this - no change.  I include images which show my situation.

 

[JosueO_Intel]

Hello PGros2,

Thank you for the information provided, in this case, please share with us the following information in order to better assist you:

1. Driver version you installed. 

Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.

Best regards,  

Josue O.  

Intel Customer Support Technician

[PGros2]

[JosueO_Intel]

Hello PGros2,

Please share with us the log files of your Intel® DSA tool, you can locate them in the following direction:

• C:\ProgramData\Intel\DSA

Best regards,  

Josue O.  

Intel Customer Support Technician

[PGros2]

Here are 10 of mayby 23

[PGros2]

and 10 more

[PGros2]

last 7

[BHarr8]

I've followed the driver update path a few times for Intel and its ..... interesting.

First you see them posted on sites like stationdrivers when users pull them from OEM listings meaning that Intel first sends out updates to OEMs.

Next tools like snappydrivers pick up the updates.

Later I see Windows Updates grab the update, then Intel's generic driver listings, then Intel's specific hardware and then finally DSA picks up the listing.

If you get a driver update from DSA its been out in the wild for ages. I just checked my NUC11 enthusiast and I am on bluetooth driver version 22.90.2.1, likely from stationdrivers. 

[PGros2]

I only update from Intel's DSA with the one exception of those passed to me by the Windows Update system at Microsoft.  I wouldn't trust the rest.  CCleaner also tells me of drivers that need updating, but again, I lack faith in that tool.  Malware is everywhere!

[BHarr8]

If its got an Intel signature, it came from Intel. Intel has no "update all" policy whereby everywhere that can host official drivers gets them all at once. I have no idea what the policy or plan is but DSA seems to be dead last. I've been using NUC products since the NUC8i7HVK and its common for DSA to provide a new update about a month after the their provided driver was already replaced. More or less "here, this is 2 updates out of date and dated 9 moths ago".

BTW, with gen 12 here, don't expect a lot of love for anything that came before. 

[JosueO_Intel]

Hello PGros2,

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards,  

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello PGros2,

For Intel® NUC products, we have specific drivers for each component. These drivers are customized and optimized to work with your specific Intel® NUC. In this case, the latest driver for the Bluetooth device available for your NUC is version 22.40. The driver you currently have is a generic driver. This version of the drivers is intended to work with all systems regardless of the brand or specifications, this is because they don't have any customization for working with specific systems. 

Our recommendation is to always use the customized version of the driver on your Intel® NUC. Because you already had the latest driver available for your NUC, the Intel® DSA tool recommends any updates for the device. Because Intel® NUCs use specific drivers, the Intel® DSA tool will not recommend the generic driver even if it is a newer version than the one for the NUC.  

You can download the latest driver available for your Intel® NUC at the following link:

https://www.intel.com/content/www/us/en/download/18828/intel-wireless-bluetooth-driver-for-windows-10-64-bit-for-intel-nuc.html

Please install and test the driver, let us know if everything works fine or if further assistance is needed. 

Best regards,  

Josue O.  

Intel Customer Support Technician

[PGros2]

Interesting.  No change to the DSA report.  The system appears to be working better with respect to Bluetooth issues. I'll give it a few days to see how we are doing.  Thank you Josue.

[JosueO_Intel]

Hello PGros2, 

Thank you for the information, we will wait for you to keep testing the driver and inform us about the results. 

We noticed on the image provided that you are using version 22.90 which is the generic one, remember to test the version customized for your Intel® NUC which is version 22.40, you can download it from the following link:

https://www.intel.com/content/www/us/en/download/18828/intel-wireless-bluetooth-driver-for-windows-10-64-bit-for-intel-nuc.html

Best regards,  

Josue O.  

Intel Customer Support Technician

[PGros2]

The generic driver keeps returning.  How can I delete this please. I have saved the new driver setup program.

[PGros2]

OK, I discovered how to install the correct driver through the "Update Driver" tab and selecting from what is available in my system (two, generic and the one you say to use).  It would be nice, however, to know how to get rid of the generic driver lurking somewhere in my system. I like tidy systems.

I don't know where the generic came from.  As a matter of policy drivers come to me only from Intel or the Windows Update facility.

BTW, the Bluetooth driver still doesn't show in the DSA report. 

[JosueO_Intel]

Hello PGros2, 

For uninstalling older driver versions installed in the system, we recommend performing a clean installation of the drivers, in order to do that, please follow the next steps:

Step 1: Download and save the driver using one of the below options:

• Get the latest system-specific driver from your computer manufacturer support.

• Download the latest Bluetooth Driver for Your Intel Wireless Bluetooth.

Step 2: Uninstall the Bluetooth driver.

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

2. Go to Device Manager.

3. Expand the Network Adapters category.

4. Right-click your Intel Bluetooth and choose to uninstall it.

5. Make sure to the option to Delete the driver software for this device is selected.

6. Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

7. Restart your computer.

Step 3: Driver installation.

1. Locate the driver you downloaded back in Step 1. Right-click the file you downloaded and select the option to Run as administrator. 

2. Once the latest driver has been installed, enable the internet connection again.

Regarding the inquiries about Intel® DSA not showing the driver, please share with us a screenshot of the tool under the Intel® Wi-Fi 6 AX201 device. For this please open Intel® DSA, look for the device, and expand the section. 

Best regards,  

Josue O.  

Intel Customer Support Technician

[PGros2]

Josue, here is a listing from my Windows Update History log.  You will see that Microsoft was responsible for downloading and installing the generic Bluetooth driver on 20/10/2021.  From past experience I would implore Intel to stop feeding Microsoft Windows Update any drivers.  I have had troubles in the past with that feed.