Intel® NUCs
Support for Intel® NUC products
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
12545 Discussions

NUC 11 PAHi5 crashes after display off

exile
Novice
95 Views

I have been asked to post this by a moderator. This is my third attempt to post.

I have a NUC11PAHi5 that I purchased and configured two weeks ago. I installed the latest graphics driver 30.0.101.1191 and BIOS 042.

If I left the unit idle for longer than the screen timeout (set to 10 minutes), so that the display switched off, then the unit would not respond to keyboard and mouse. I also could not be accessed using the remote desktop.

After power cycling the unit the windows event log was read:
There was an entry stating "The previous system shutdown was unexpected".
The date and time given was earlier than the time I power cycled, but several minutes after the event log reporting that "The system is entering connected standby, Reason: Idle Timeout." This indicates that the system completely crashed some time after entering connected standby (and turned off the screen).

After reading many threads on the forum I downgraded the graphics driver to 27.20.100.9466. The system has successfully come out of sleep / screen for the 8 days since I downgraded to 27.20.100.9466.

The logical conclusion is that there is a regression in driver version 30.x.

I can attach logs after this post is accepted into the system

0 Kudos
0 Replies
Reply