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12540 Discussions

NUC 11 could not shut down

Samlam40
Beginner
430 Views
My nuc 11 could not completely shut down (the blue LED keeps turning on but no video signal) since last week. I need to unplug it after use everytime. It is windows 10, updated.
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4 Replies
IT-Tech42
Novice
396 Views

Maybe you should post your problem in one of the other threads that already have the same problem.

https://community.intel.com/t5/Intel-NUCs/NUC-not-powering-down-all-the-way/td-p/1374552/jump-to/fir...

 

DeividA_Intel
Moderator
369 Views

Hello Samlam40,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with your NUC.

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Did you notice the issue after a system update (BIOS, drivers, firmware)?

3. Do you see a blinking pattern at the LED light on the power button?




Regards,  

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
341 Views

Hello Samlam40,  



Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  



DeividA_Intel
Moderator
299 Views

Hello Samlam40,  



We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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