NUC 11 could not shut down

[Samlam40]

My nuc 11 could not completely shut down (the blue LED keeps turning on but no video signal) since last week. I need to unplug it after use everytime. It is windows 10, updated.

[IT-Tech42]

Maybe you should post your problem in one of the other threads that already have the same problem.

https://community.intel.com/t5/Intel-NUCs/NUC-not-powering-down-all-the-way/td-p/1374552/jump-to/first-unread-message

[DeividA_Intel]

Hello Samlam40,  

Thank you for posting on the Intel® communities. I understand you are having issues with your NUC.

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Did you notice the issue after a system update (BIOS, drivers, firmware)?

3. Do you see a blinking pattern at the LED light on the power button?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Samlam40,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Samlam40,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician