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NUC 11 doesn't fully shut down, and blue light stays on

Terrry
Beginner
817 Views

Hi,

I have a NUC 11 PAH i7.  Sometimes it doesn't fully shut down, and blue light stays on. 

There seems to be a pattern with this issue.  Whenever I boot up after I've removed and reinserted the power in the back of the NUC, it will work and go into hibernate or sleep for that first time, however, the very next time, when I attempt to put it into hibernate/sleep, it won't fully shut down and the blue light simply stays on.  I find that the only way to reset the NUC is to pull the power supply cord out of the NUC in order that I can use the NUC again.  My NUC has had this issue since the day I purchased it some 3 months ago.

Last night I did a full BIOS and driver update, but this has not fixed the issue.  I also done a BIOS default reset, but this has not fixed the issue.  

My NUC's system details are as enclosed in the photo NUC system.jpg.

Is there a fix for this issue or how do I go about resolving this issue as it is starting to annoy me

Regards

Terrry

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3 Replies
AndrewG_Intel
Moderator
781 Views

Hello @Terrry

Thank you for posting on the Intel® communities.


Please allow us to review this further and we will be posting back in the thread as soon as more details are available or in case additional details are required from your environment.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
763 Views

Hello Terrry


After checking this further, the behavior/issue that you described looks similar to the ones described in these articles:


In this case, we recommend testing with a previous graphics driver. Please install the Intel® Graphics DCH Driver version 27.20.100.9466 and then update to version 30.0.101.1069

Note:

If you have issues installing a previous driver version, you may try the steps in this article: Clean Installation of the Intel® Graphics Drivers in Windows*.


If the behavior persists, please let us know and provide us with an Intel® System Support Utility (Intel® SSU) report to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
700 Views

Hello Terrry

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


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