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NUC 11 don't fully shut down, blue light stays on.

aumkung
Beginner
645 Views

Hi,

I have a NUC 11 PAH i5.  Sometimes it doesn't fully shut down, and blue light stays on. 

There seems to be a pattern with this issue.  Whenever I boot up after I've removed and reinserted the power in the back of the NUC, it will work and go into hibernate or sleep for that first time, however, the very next time, when I attempt to put it into hibernate/sleep, it won't fully shut down and the blue light simply stays on.  I find that the only way to reset the NUC is to pull the power supply cord out of the NUC in order that I can use the NUC again.  My NUC has had this issue since the day I purchased it some 3 months ago.

Last night I did a full BIOS and driver update, but this has not fixed the issue.  I also done a BIOS default reset, but this has not fixed the issue.  

My NUC's system details are as enclosed in the photo NUC system.jpg.

Is there a fix for this issue or how do I go about resolving this issue as it is starting to annoy me

I have copied post from Terry because I've face same issue.

0 Kudos
10 Replies
n_scott_pearson
Super User Retired Employee
627 Views

AFAIK, this is a know issue and is currently being investigated. Watch for BIOS/Driver updates related to this.

...S

aumkung
Beginner
561 Views

Thank for yours reply.

 

I have update BIOS and every drivers available on intel website already.

I've brought this NUC for my mum and it has start issue right away since first few day... 

I have trust INTEL brand, hope they are found and fix this issue soon.

GannonN
Beginner
548 Views

I've seen the same issue. It was resolved by rolling back the Intel graphics driver to version 27. Hopefully that is a workable solution for now.

AlHill
Super User
541 Views

@GannonN Version 27?  Explain.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

GannonN
Beginner
525 Views

I'm not sure of the reason behind it, but I have observed it with a couple dozen devices. They will be stuck in sleep mode as OP describes when the Intel Graphics driver is on version 30, but when it is rolled back to version 27 they work just fine. You'll either have to roll it back from Device Manager or download an installer from Intel.

AlHill
Super User
522 Views

No, explain what/where this driver "27" is.   There is no such version.

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

aumkung
Beginner
461 Views

Is there any solution or any instruction officially from intel ?

It's start to upset my mum now. Since it happen with many people INTEL should do something serious about this. 

DeividA_Intel
Moderator
438 Views

Hello aumkung,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi5.



I would like to let you know that this is a known issue and we are working on a fix. In order to check this further, can you please provide me with the reports from the Intel® System Support Utility (Intel® SSU)?


Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  



Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
375 Views

Hello aumkung,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  



DeividA_Intel
Moderator
343 Views

Hello aumkung,  


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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