NUC 12 and Intel Driver Update Utility not installing drives and finding the same ones

[GRIFFCOMM]

Hi

Ive seen this before as confirmed by others, however, would like to get this resolved.

• NUC12DCMv9 (firmware 0052.2022.0425.2256)
• Windows 11 Pro (10.0.22621 b22621)

Intel DSU says a new driver for Bluetooth is available, so we try to install then says "upgrade from version 22.160.0.3 to version 22.160.0.3... humm, same version, however if you then do the upgrade / repair, it doesn't do anything, just keeps saying it wants to upgrade the Bluetooth driver.

I have a feeling this is some war between Intel Genuine Drivers and the ones Microsoft push out with Windows 10/111, how how do we stop this war as it doesnt look good on clients' machines always asking for driver update it appears to ntorequire

See image.

[n_scott_pearson]

Note that I am NOT telling you to stop complaining about these issues, it is indeed important that you continue to do so...

In this particular case, you have two methods for handling this issue, on your own, in the short-term. First, you can simply tell IDSA to stop promoting this particular package installation over and over (and over). Second, IMHO better, you could simply install an even newer version of the driver packages and benefit from the additional updates and fixes as well as stop IDSA from promoting that old version. In this case, 22.180 is available. Simply go into the Intel Download Center and manually download and install these packages. Here are links to get you there:

Wireless: https://www.intel.com/content/www/us/en/download/19351

Bluetooth: https://www.intel.com/content/www/us/en/download/18649

In the case of Intel products, like the NUCs, IDSA only installs the versions of the drivers that have been formally validated on that product. This does not mean that newer versions cannot be used, however; just that the NUC team hasn't tried them as yet.

...S

[GRIFFCOMM]

I am having clients complaining the drivers are not installing, this reflects bad on Intel, the whole point of the Support Assistant is when it says a driver is ready, then ITS READY, this is what clients are told, by it then failing to install means the below conversation happens

"Yeah, the new system is Intel, it really is worth $2500, its ok though, i know you have been getting alerts to update drivers that are wrong, but this isnt a problem and doesn't mean Intel is trash"

Either the Assistant works or it doesn't, ergo i want it to work as i prefer to sell Intel, i am not going to visit every install hiding updates that i cant bill clients to do, it will bankrupt us.

So even if you told me to "stop complaining" thats not going to affect us, the complaints will keep coming until its fixed !!!

[n_scott_pearson]

I wholeheartedly agree with what you are saying and I definitely didn't tell you to stop complaining (in fact, I said 'it is indeed important that you to continue to do so'). I was simply pointing out workarounds that you can use until such time as Intel fixes the issues. If you don't like/don't want/can't use them, well, don't.

...S

[AndrewG_Intel]

Hello @GRIFFCOMM

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance.

In order to review this further, could you please confirm the following steps?

a- Make sure you are using a supported web browser (Chrome*, Firefox*, or Edge*)? Also, if you try scanning with a different browser, is the behavior different? (copy the Intel® DSA scan URL from the browser that didn’t work, and open a different browser and paste it to try scanning).

b- Try to refresh the results on the left-hand menu of the Intel® DSA scan page and clear the browser cache.

c- Please try to run the Intel® Driver & Support Assistant Uninstaller and then reinstall the latest version of Intel® Driver & Support Assistant (Intel® DSA) version 22.7.44.6.

If the behavior persists, please provide us with the following information so we can review this further:

1- For testing purposes, if you manually install the driver as suggested by n_scott_pearson, does the issue persist?

2- How many systems are affected by this behavior?

3- Is this occurring only with the Intel® NUC 12 Pro X Kit - NUC12DCMv9 or with different models? Also, is this only happening for the Bluetooth driver or with different driver controllers?

4- Browsers being used/tested:

5- Do the users have any proxy settings or browser plug-ins installed?

6- From one of the units affected, please collect and provide the entire contents of the Intel® DSA folders. Refer to How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?

Best regards,

Andrew G.

Intel Customer Support Technician

[GRIFFCOMM]

Tried both ideas, same issue with both.

- Copy and pasted the web link from Edge to Firefox (firefox has never been used for Intel drivers), same problem, it finds the driver already installed.

- Downloaded the DSA un-installer, run it (completed ok) then rebooted

- Downloaded the latest DSA (as per your link) then installed, ir found the same 2 drivers, the same version already installed.

Covering the ideas.

- I need to find the driver and manually install and see if the DSA finds the driver.

- All PCs have direct access to the internet (no proxy server)

- How do you want me to send the entire contents of the DSA folders?

Ive only seen this exact instance on this system, however MANY Intel drivers suffers from this, i have many NUC7 units showing drivers that are already installed that will then not install as the driver is already there, such as the Bluetooth driver and SD card reader on a NUC7PYJHN, this is common and seen this over more than 10 systems deployed over 2 years.

This appears as simple as it is, its finding the same version installed, ive read this may have some issue with the Microsoft driver having a different manufacture code but being the same driver, ergo you find a driver not installed but ultimately its the same driver version.

[Alberto_R_Intel]

Hello GRIFFCOMM, Thank you very much for sharing those results.

We are sorry to hear the issue persists after trying the troubleshooting steps provided previously.

I will send you an email so you can reply back to it with the Intel® DSA logs and the SSU report. Please verify your inbox.

https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.html

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Regards,

Albert R.

Intel Customer Support Technician

[GRIFFCOMM]

Hi

We responded back to the email with the requested logs and SSU details, they are zipped with a link to download (as they are about 100Mb zipped).

[Alberto_R_Intel]

Hi GRIFFCOMM, Thank you very much for your response.

Yes, perfect, we already received your email. We will now do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello GRIFFCOMM, I just received an update on this matter.

Just to inform you that we updated the Intel® DSA metadata for this driver, please try rescanning again, as this should be fixed by now.

Once you get the chance, let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[GRIFFCOMM]

Hi, Do i need to load a new DSU or will the current installed version work?

[Alberto_R_Intel]

Hi GRIFFCOMM, Thank you very much for your reply.

Yes, the current installed version should work but, in the case it does not, then we would suggest to uninstall the tool and reinstall it again, following the steps provided previously.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello GRIFFCOMM, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello GRIFFCOMM, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician