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Beginner
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NUC 7I5BNHX1 turns off randomly

Since yesterday my NUC has been shutting off and powering back on about 5-10 seconds later at random. After searching it seems others have had this issue, but after updating the BIOS and the graphics drivers I still have the issue.

 

I've had the machine since mid-July 2018 and this is the first I've had the issue.

 

As I wrote this the machine shut itself down twice. After shutting down it pushes me to the Windows 10 login screen. It doesn't lose any of the active programs so it's not a full shutdown and boot up.

 

Any help would be appreciated.

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Beginner
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Perhaps the power options are set to sleep after 15 minutes. These settings are reset when Windows upgrades itself.

Or maybe the power button is failing, it may be stuck and triggering itself intermittently.

Or it could be Windows Updates updating the system and restarting automatically.

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Super User
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I am not certain, but check your sleep settings in the bios. There may be two types of sleep - modern or S3. See which you are using.

 

Doc

 

Doc (not an Intel employee or contractor)
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Novice
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Can you explain the difference between modern and S3?

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Hello CV1 Thank you for the information. In reference to the power states I would like to share the following link for reference: https://docs.microsoft.com/en-us/windows/desktop/power/system-power-states Please be aware that the content on that site is not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there. • Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility to have your system information • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box. • Have you tried to load the default BIOS settings? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Hello CV1 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Hello CV1 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Novice
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Leonardo, was your post in reference to my question about two kinds of Sleep?

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Hello CV1 Yes it was, i provide a link for reference about the the modern and S3 sleep mode also to collect detail about your system configuration. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Hello CV1 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Novice
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Leonardo, please send a message to the original poster, Im not sure if he still needs help or not. I only asked a question but he had the original problem. As for me, I dont need more help, my question was answered.

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