NUC 7i3BNH does not exit displays an image when exiting sleep in Windows 10 1803. NUC 7i3BNH не выходит выводит изображение при выходе из сна в Windows 10 1803.

[RMikh]

Good afternoon!

NUC 7i3BNH does not exit displays an image when exiting sleep in Windows 10 1803.

We tried to disable the HDMI output - it did not help.

We tried to disconnect the VGA Type -C adapter - it did not help.

Only a power-down reboot helps.

Добрый день!

NUC 7i3BNH не выходит выводит изображение при выходе из сна в Windows 10 1803.

Пробовали отключить HDMI выход - не помогло.

Пробовали отключить VGA Type -C адаптер - не помогло.

Только перезагрузка с отключением питания помогает.

[LeonWaksman]

1. What is the model/type of keyboard/mouse you are using? Is it working with Bluetooth connection?
2. Verify in Bios settings: Advanced Power > Secondary Power that Deep S4/S5 is unchecked and Wake on USB from S5 is checked.

Leon

[RMikh]

Спасибо Вам за ответ.

1. Используется проводной комплект Logitech Desktop MK120 Black USB (мышь и клавиатура).
2. По умолчанию эта функция выключена, я ее включил, правильно?
3. Вообще NUC вроде как доступен по RDP, именно изображение не выводиться.

[RMikh]

Thank you for the answer.

The wired Logitech Desktop MK120 Black USB kit (mouse and keyboard) is used.

By default, this feature is turned off, I turned it on, right?

In general, NUC seems to be available via RDP, it is the image that is not displayed.

[LeonWaksman]

1. The Logitech keyboard +mouse should be OK. I'm using Logitech Keyboard+Mouse combo MK520 and it is working good.
2. As I've said, you should uncheck (turn Off) the Deep S4/S5 and check (turn ON) Wake on USB from S5

Leon

[RMikh]

Thank you, made the settings as you said:

Deep S4 / S5 - OFF

Wake on USB from S5 - ON.

Perhaps it’s worth adding that this problem appears when employees do not turn off the NUC for the weekend.

We will check.

Спасибо, сделал настройки как вы сказали:

Deep S4/S5 - OFF

Wake on USB from S5 - ON.

Наверное стоит добавить, что данная пробелема появляется, когда сотрудники не выключают NUC на выходные.

Будем проверять.

[LeonWaksman]

1. Is your NUC working now as expected (i.e. you can wake it from sleep)?
2. In my opinion you should ask you employees to switch the NUC OFF. There is many advantages by switching the computer OFF instead to putting it into sleep state:

• It is very easy (just to depress Power Button).
• The NUC is powering ON very fast (less than 30 seconds).
• The OS and the hardware is properly initialized.
• It is safer to be disconnect from internet.

Leon

[RMikh]

The problem occurs only when the NUC is not turned off for the weekend.

We are trying to explain this, but unfortunately it does not always work out. =(

[AndrewG_Intel]

Hello RMikh,

Thank you for posting on the Intel® communities.

I would like to know if the issue persists after trying the steps recommended by LWAKSMAN. If the issue persists, you can try the following:

1- Make sure you have the latest BIOS version 0080 Please refer to BIOS Update Instructions for Intel® NUC.

2- Check if any driver needs to be updated, for instance, the graphics driver and HDMI® firmware. Please check the Downloads for Intel® NUC Kit NUC7i3BNH

3- Check if the display/monitor has any setting for auto-sleep/turn off/energy mode. If so, try disabling them.

4- Make sure to test using a straight-through connection (for instance HDMI-to-HDMI) with a single cable.

5- Check if there are firmware updates available for the display/monitor.

6- Also, test disabling Windows® hibernation and if possible test with different display/monitor.

Please let us know if you have additional concerns and please share with us the outcome of the steps.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[AndrewG_Intel]

Hello RMikh,

I would like to know if you were able to try the recommended steps.

If you need further assistance, please let us know. We will be glad to assist you.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[AndrewG_Intel]

Hello RMikh,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel