NUC 7i5BNK fan

[Emmett]

Hello,
I have a NUC 7i5BNK which is about 1 month old. The fan is really loud, 3613.00 in BIOS. Changing the profiles is not making any difference. I've seen other posts on this problem and have tried solutions offered there but nothing has resolved the problem. I have the newest BIOS version installed.

[Alberto_Sykes]

Emmett, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

You mentioned you purchased it a month ago, was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Emmett]

Hello Albert,

The problem has been happening since the beginning. It is only running Home Assistant in a home environment, no Windows (therefore I cannot create an SSU). The fan is already loud when I just go into the BIOS. I can take a picture if you want. Thanks for tze help.

[Alberto_Sykes]

Hello Emmett, You are very welcome, thank you very much for providing that information.

In the following link, you will find additional suggestions to try to fix the problem with the noisy fan:

https://www.intel.com/content/www/us/en/support/articles/000031778/intel-nuc/intel-nuc-kits.html

If the problem remains then yes, please provide a picture since that will be very helpful for us to further assist you.

Also, what is the BIOS version currently installed in the Intel® NUC?

Regards,

Albert R.

Intel Customer Support Technician

[Emmett]

Hi Albert,

I made a video of the problem. In the first few second you can listen to how loud it is. After that you can see the fan speed and see how it doesnt change when changing profiles. 

https://youtu.be/tEtf7AIBhXg

Let me know if you need any more information. Thanks. Emmett.

[Emmett]

Hi Albert,

Was my last reply sufficient or do you need any more Info from me?

Thanks,
Emmett.

[Alberto_Sykes]

Hello Emmett, Thank you very much for providing that information.

Let me apologize for all the lateness, after reviewing the case, we determined that the problem could be related to a hardware issue with the Intel® NUC itself.

So the next thing to do will be to replace the unit, for us to be able to do that, please get in contact directly with Intel® Support so we can further assist you with the replacement process:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Any questions, please let me know.

Regards,

Alberto R