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NUC 7i7bnh USB ports need resetting

mehlsl
Novice
940 Views

Hello --

After running TRON to cleanup my Win 10 setup, USB ports including C behaved differently. 

Example:  keyboard does not work plugged into some of the non-C ports.

What is the safe way to reset all ports to factory settings?

Thanks for any information.

Larry Mehl

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mehlsl
Novice
848 Views

Hi Leon --

Thanks for the images and suggestions.
I will also post a new message in the forum regarding the 7i7bnh.

I appreciate your help.

Larry

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Alberto_R_Intel
Moderator
919 Views

mehlsl, Thank you for posting in the Intel® Communities Support.


In reference to your inquiry, it is important to mention that the Intel® NUC Kit NUC7i7BNH is under the status of End Of Interactive Support / Discontinued, as you can verify in the link below:

https://ark.intel.com/content/www/us/en/ark/products/95065/intel-nuc-kit-nuc7i7bnh.html


So, Intel® technical support will no longer be provided for this kind of product, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products Website helpful to address your request: 

https://www.intel.com/content/www/us/en/support/discontinued-products.html


Regards,

Albert R.


Intel Customer Support Technician


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LeonWaksman
Super User
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Hello Larry Mehl,

1. Power ON your NUC.

2. When you see the Intel NUC logo, repeatedly click on F2 key. NUC will enter BIOS settings.

3. While in BIOS, click on F9, confirmed by "Y". This will reset all BIOS settings to default. 

4. Click on F10, followed by "Y". The default setting will be saved and NUC will return to Windows.

 

Leon

 

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mehlsl
Novice
913 Views

Hello Leon --

Thank you.

Over the years I am sure I have made other BIOS changes.

I assume your instructions will affect them as well as the USB settings.

If that is correct, do you know a method to just reset the USB settings?

Larry

 

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LeonWaksman
Super User
907 Views

Hello Larry,

Yes, you are right, clicking on F9 will reset all BIOS settings to default.

You may try the following procedure to reset USB ports only:

1. While in BIOS, click on Advanced tab.

2. Next click in Devices click on USB tab. 

3. In USB Configuration:

        USB 3 Port Header Configuration  enable Host Mode

       enable USB Legacy

       enable power to all USB ports

4. In USB ports set all ports to Enable

5. Click on F10, followed by "Y" to save settings and exit to Windows.

 

Leon

 

   

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mehlsl
Novice
900 Views

Hello Leon --

Thank you for the USB-specific steps.
This is a big help.

Regards,

Larry

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mehlsl
Novice
885 Views

Hello Leon --

I was able to complete steps 1, 2, 3 (enable USB Legacy and enable power to all USB ports)

but did not see

        USB 3 Port Header Configuration 

so I could not enable Host Mode.

Am I taking you too literally?  Can I make a screen shot of Devices > USB > USB Configuration?

Thanks for further guidance.

Larry

 

 

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LeonWaksman
Super User
879 Views

Hello Larry,

I don't have NUC BN and the information about settings for USB 3 Port Header Configuration I took from NUC7i7DNHE (see the attached image). So, if you don't see this field, the BIOS is different and disregard it. I'm attaching an image of USB settings from NUC8i7HVK where the settings are different as well.

Please check also in Onboard Devices tab if you have Thunderbolt Controller enabled (see attached image form NUC8i7HVK).

 

Leon

 

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mehlsl
Novice
849 Views

Hi Leon --

Thanks for the images and suggestions.
I will also post a new message in the forum regarding the 7i7bnh.

I appreciate your help.

Larry

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