NUC 8 Pro Kit NUC8v5PNH No white LED no Power On

[mrmike]

Hi *,

i have an Intel® NUC 8 Pro Kit NUC8v5PNH. Not the first Intel NUC but that one which drives me crazy.

There is a Corsair Valueselect 16GB 2x8GB Kit-2133 1.2V inside.

Further a  500GB Samsung 970 Evo Plus M.2 2280 .

Somehow it is not possible to power on the system.

The green light on the board is permanently on when i plug in the PS.

The white LED at the Power-On-Button is off.

I can´t feel any mechanical resistance or any pressure point when pressing the Power-On-Button. (This is different to my other NUCs, is this normal??)

When i look at the board, i see that between board-switch an button there is a small distance. But even too big for hitting the board-switch via the Power-On-Button.

Then the small board-switch fell out when i was turning around the NUC a little bit.

When i plug off the battery cable (see picture) then the white LED  of the Power-On-Button is ON. I hear the fan working. But no video output.

My question:

How can i repair the board-switch? Is the close(r) contact between board-switch and Power-On-Button necessary for working or maybe is it the solution for my problem?

What can be the problem as well?

I tried already without SSD, without RAM, RAM only in one bank, without USB devices, with different RAM etc.

Thank you.

(Do you have the description of the board pins?)

Mike

500GB Samsung 970 Evo Plus M.2 2280 PCIe 3.0 x4 NVMe 1.3 3D-NAND TLC (MZ-V7S500BW)500GB Samsung 970 Evo Plus M.2 2280 PCIe 3.0 x4 NVMe 1.3 3D-NAND TLC (MZ-V7S500BW)500GB Samsung 970 Evo Plus M.2 2280 PCIe 3.0 x4 NVMe 1.3 3D-NAND TLC (MZ-V7S500BW)

[mrmike]

I found the spec

https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC8v5PN-NUC8v7PN-TechProdSpec.pdf

When manually power ON via Front Panel Header (Pin 6 + Pin the system is working fine.

So the Power Button or maybe the "Front Panel Power Button" on the board is the problem.

Do anybody know where to get spare parts?

[n_scott_pearson · Accepted solution]

Intel does not normally offer spare parts. You need to directly contact (i.e., phone) Intel Customer Support and discuss this issue. 

Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

[mrmike]

Hi Scott,

thank you for your reply.

Both worked fine SR online and Phone number. They agreed to refund this item quite quickly.

Meanwhile 2 PIN DC Power Button helped a lot. E.g. 

https://www.amazon.de/gp/product/B0848RYC7K/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1