Intel® NUCs
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NUC 8 Wake-On-LAN not working and other updates

MDNY
Beginner
483 Views
After updating the BIOS last week the Wake-On-LAN function failed to work even though it’s still enabled in the BIOS.

The good new is the Infrared driver finally works after all these years although it seems to require line of sight.
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13 Replies
Alberto_R_Intel
Moderator
448 Views

MDNY, Thank you for posting in the Intel® Communities Support.


Thank you very much for sharing those updates about the "Infrared driver", we are sure it will be very helpful for all the peers viewing this thread.


In reference to the Wake-On LAN problem, in order for us to better assist you, we just wanted to confirm a few details about your system:

What is the model of the Intel® NUC?

Is this a new Intel® NUC?

When did you purchase it? (For warranty purposes)

You mentioned "After updating the BIOS last week the Wake-On-LAN function failed to work", that means, just to make sure, that it was working fine before the BIOS update, correct?

By any chance, do you remember that BIOS version, when it was working fine?

Did you make any recent hardware/software changes, besides the BIOS update, that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



MDNY
Beginner
442 Views
NUC8i7beh and it is a few years old.  The issue started when I updated the BIOS last week like I wrote above.
 
I use Windows 10 Pro.
Alberto_R_Intel
Moderator
430 Views

MDNY, Thank you very much for providing that information and the SSU report.


Based on the information shown in the SSU document, we can confirm that the latest BIOS version 0089 is currently and properly installed on your machine. Same thing with graphics driver version 30.0.101.1660 as well:

https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html?wapkw=nuc8i7beh

https://www.intel.com/content/www/us/en/download/19350/intel-graphics-dch-driver-for-intel-nuc.html?...


Even though you mentioned that the problem started right after the BIOS update, in the following links you will find further suggestions to try to fix this problem, could you please verify those links, and once you get the chance let us know the results?

https://www.intel.com/content/www/us/en/support/articles/000027615/intel-nuc.html

https://www.intel.com/content/www/us/en/support/articles/000033202/intel-nuc.html


Regards,

Albert R.


Intel Customer Support Technician


MDNY
Beginner
405 Views

Thank you for these ideas, but both did not work. The second link was particularly useless where the article states to go to VMware and check the compatibility for which the article says is compatible in the Resolution section. That is not a resolution.

 

There are other issues with WOL on this forum and it clearly points to the BIOS. Can I roll back this change or will you be offering a path in the near future and if so when?

Alberto_R_Intel
Moderator
391 Views

MDNY, You are very welcome, thank you very much for confirming those details.


In reference to your question "Can I roll back this change", as you can see in the link below, it states that "Downgrading the BIOS to an earlier version is not recommended and might not be supported." 

https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html?wapkw=nuc8i7beh


Still, I will do further research on this matter to confirm that information and also to verify if we will be offering a path in the near future. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
363 Views

Hello MDNY, I just received an update on this matter,

 

While we are still working on this case, we just wanted to confirm if the box for the option "Allow this device to wake the computer" under the "Power Management tab" is checked.

 

Based on the SSU report, as you can see below, Wake On LAN is enabled so there is no problem with the feature itself.

Intel(R) Ethernet Connection (6) I219-V

Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

 

We also recommend testing the Intel® NUC with the Windows Fast Startup feature turned off and installing the latest LAN driver for your machine, version 12.18.9.23:

https://www.intel.com/content/www/us/en/download/721283/intel-ethernet-lan-network-connection-driver...

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

Alberto_R_Intel
Moderator
346 Views

Hello MDNY, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


MDNY
Beginner
327 Views

Not one of the steps work and there still are no driver or bios updates. 

On reddit, I recommended a Minisforum brand with an AMD chip over the Intel nuc because this is a terrible experience. 

Did you know I can't use my phone to reply to you?

 

Alberto_R_Intel
Moderator
315 Views

MDNY, Thank you very much for letting us know those results.


We will continue with our research on this matter. As soon as I get more information I will post all the details on this thread.


In reference to the problem about not being able to reply from your phone, you can report that using the email below:

intel.community@intel.com


Regards,

Albert R.


Intel Customer Support Technician



Ronny_G_Intel
Community Manager
279 Views

Hi MDNY,


We tested WOL with BIOS version BIOS 0089 and it worked well, see below the scenarios we tested:


WOL from S5 state:


  1. Ctrl + Alt + Del => Shut down
  2. Send magic packet via NirSoft* WOL tool [https://www.nirsoft.net/utils/wake_on_lan.html]
  3. System wakes up, monitor wakes up.


WOL from S3 state:


  1. Ctrl + Alt + Del => Sleep
  2. Send magic packet via NirSoft* WOL tool [https://www.nirsoft.net/utils/wake_on_lan.html]
  3. System wakes up (HDD activity LED is active, Power Button LED is solid blue), monitor continues to be in sleep state.


Please check with this tool and let us know the results.


Regards,

Ronny G


Alberto_R_Intel
Moderator
261 Views

Hello MDNY, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
234 Views

Hello MDNY, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


MDNY
Beginner
226 Views

I STILL CANNOT REPLY ON MY IPHONE

 

That is the crux of the delay. No, none of the steps above work. It is a BIOS issue. I asked to downgrade and you told me it was impossible. I would like to upgrade or downgrade. This is why I will likely never buy or recommend an Intel product ever again. There are others which simply work. The IR issues for years, and now the WOL which will not resolve.

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