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mgilbert
Beginner
618 Views

NUC 8i7HVK issues with Asus XG Station Pro (Windows 10, 1909)

The fan in my NUC 6i7KYK recently went out, and after warranty with Intel, I was able to purchase the 8i7HVK. I have done a clean Windows 10 install, and am using the latest version of drivers for both the Intel graphics and the AMD RX Vega 64 (per Intel the latest working of Adrenalin, 20.2.2). 

With the 6i7KYK, I was able to use the Asus XG Station Pro with the AMD 5700 XT card, and it worked flawlessly. I have installed the XG Station drivers, and have the latest Thunderbolt 3 drivers and command center working.

When I turn on the XG Station and open the Adrenalin software, it shows both the RX Vega 64 and 5700 XT. However, when I go to open GPU Tweak II, it says "Load vender.dll Fail. Please install VGA driver.".

This issue *only* occurs when the XG Station is powered on. If it's turned off (only the Intel graphics and RX Vega graphics are "on"), GPU Tweak II will load without issue, showing the RX Vega graphics. And with the 6i7KYK, this issue never occurred.

I need to load GPU Tweak II because that's how you control the cooling fans in the XG Station Pro. Since this worked fine with the 6i7KYK, it seems to be related to some kind of interference with the RX Vega graphics. 

I have even tried installing GPU Tweak II first, then doing the AMD drivers to see if that helps. That process was as follows:

  • Uninstall AMD Adrenalin 20.2.2, restart
  • Run AMD cleanup utility, restart
  • Second monitor no longer works, night light in Windows no longer works
  • Install AMD Adrenalin 20.7.1 (latest version), restart
  • Second monitor still does not work, and the resolution goes wild, from 1920 x 1080 (native) to something that feels like 640 x 480
  • GPU Tweak II *does load* and shows *both* RX Vega and 5700 XT in settings

However, with the Adrenalin 20.7.1 drivers, as I said, the second monitor no longer works, night light no longer works, and the native resolution is terrible. I then repeated the process above, except installed Adrenalin 20.2.2, and was able to solve those issues, except GPU Tweak II will not load for the 5700 XT (or show it in the drop down). 

tl;dr what I have concluded is this:

  • The last working version of Adrenalin per Intel and testing is 20.2.2. This will not let me load GPU Tweak II and I cannot control the XG Station Pro fans, but will let me use dual monitors, night light, and native resolution of my monitors.
  • The latest version of Adrenalin is 20.7.1. This will let me load GPU Tweak II and I can control the XG Station Pro fans, but will not let me use dual monitors, night light, and native resolution of my monitors.

Any suggestions or feedback as to how to get this solve would be much appreciated. Thanks!

Labels (1)
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7 Replies
Ronny_G_Intel
Moderator
603 Views

Hi mgilbert,


We are currently looking into your report, please allow us a few days and we will get back to you.


Regards,

Ronny G


mgilbert
Beginner
593 Views

Hi @Ronny_G_Intel ,

No problem, thank you for taking a look into this!

mgilbert
Beginner
548 Views

Hi @Ronny_G_Intel 

Just wondering if you had an update on this for possible solutions, it would be nice to use my external GPU like I did with my NUC 6i7KYK before the fan went out.

Best,
Michael

mgilbert
Beginner
521 Views

Ronny_G_Intel
Moderator
356 Views

Hi mgilbert,

I apologize for the delay in getting back to you, this case was escalated up we were waiting for a response from the upper technical team. 

We are currently working on making updated drivers available for the Radeon* RX Vega M graphics subsystem for Hades Canyon (NUC8i7HVK and NUC8i7HNK).

I'm so sorry that we haven’t been able to come up with a quicker solution, we hope the newer drivers help mitigate or resolve some of the issues that customers are reporting in general.

Our current validated driver is based on Radeon Software Adrenalin 2020 Edition 20.2.2 while the latest driver available by AMD* is Adrenalin 2020 Edition 20.11.2 Recommended (WHQL) meaning that we could be missing some important "fixes" when running our validated version.

I still don’t have any details about when or how we are going to provide you with these drives so please visit our Community or Drivers & Software – Intel to stay informed about it. I will be also posting a quick announcement under our NUC community landing page.

 

Regards,

Ronny G

mgilbert
Beginner
264 Views

It is with great sadness that I find myself here, bumping this thread...

There seems to be an issue with the latest Windows Update driver being downloaded.

Note that I am running the Asus XG Pro for TB3 graphics card with an AMD Radeon 5700 XT card inside. 

All of the OP is still true, but let me add some more issues that now exist:

  • Windows Update grabbed an AMD driver last night version 27.XXX, I forget the exact one off-hand. Once I restarted, it nearly bricked my NUC. I had to go into recovery mode and do start-up repair.
  • After I got it working, I used the AMD Cleanup Utility to remove all the AMD drivers, then did a restart.
  • I went to the AMD website and downloaded the latest version for the Vega RX 64, which purports to be Adrenalin 21.4.1 Recommended (WHQL), which was released yesterday.
    • As you might have guessed, this version does not actually work and will not install on the NUC8i7HVK.
  • I went back to the AMD website and downloaded the last working version for the Vega RX on the NUC, which is 20.2.2 (2020-03-05), and was able to install it fine.
  • After re-configuring the external graphics (read: many more restarts and enabling TB3 through Device Manager), I find out that Windows Update is at it again, and yet again tries to download the driver update, which it did, and put me back at square one.

What I believe is going on here is Windows sees the AMD Radeon 5700 XT and realizes there's an updated driver for it and grabs it. Despite using the "roll back driver" feature from display adapters in device manager, it will not roll it back, and you must use the AMD Cleanup Utility to remove everything. If you try to load Radeon Software (which works with the RX Vega), it crashes and says there's an error because the driver is more recent than the application, but again, the latest application will not install. Ultimately, I had to turn off Windows Update from automatically grabbing driver updates.

My other issues remain where I still cannot control the fans in the Asus XG Pro, which I was able to do on my NUCi7 skull canyon. At this point I am incredibly frustrated and disappointed in Intel and their response. These issues continue to plague and persist, and if I had known about them, I never would have bought this product.

Michael

Ronny_G_Intel
Moderator
210 Views

Hi mgilbert,

 

I am really sorry to hear about this issue and believe me it is also very difficult for me to hear myself saying the same thing over and over in the community about the Radeon™ RX Vega M GH graphics driver release for NUC8i7HVK. 

I have been told that we are very close to publishing a more recent Radeon™ RX Vega M GH graphics driver for NUC8i7HVK, I am requesting updates every week and really hope to have it posted to Intel Download Center very soon.

 

I really apologize for the inconvenience.

 

Regards,

Ronny G 

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