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Beginner
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NUC 9 Pro 2.5 inch drive

The user manual for the NUC 9 Pro NUC9VXQNX2 specifies that the unit supports, supplementary from the 3 M.2 SSD units, a fourth 2.5 inch SSD unit, without giving any instruction on how to actually install it, which is unprofessional. Is this true, what accessories should be bought in order to install a fourth 2.5 inch drive and from where? Eventually, can you give parts number?

 

An additional question, considering this system uses a Xeon processor, would it run fine with a non-ECC memory kit? Is it less stable in a non-ECC memory configuration? Should I buy a 3200 MHz kit or a 2666 MHz kit?

 

Thank you!

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Beginner
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I would just like to up this. The manual is not at all helpful, so if you could clarify this, it would be very helpful, please read the first message. Thank you.

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Moderator
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Hello brasoveanul


Thank you for posting on the Intel® communities. Your feedback is really appreciated it and we will share it with the proper department so they may review it.


Just to make sure, is this the User´s manual that you are reviewing?

https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/nuc-kits/NUC9xyQNX_UserGuide.pdf


Regarding your concerns, the Intel® NUC 9 Pro Kit - NUC9VXQNX has a one SATA 6.0 Gb/s powered port but it is not usable on the NUC 9 Extreme/Pro Kit. This SATA header is for use with the NUC 9 Extreme/Pro Compute Element only. For more information please refer to the Technical Product Specifications document, sections:

  • 2.8 Storage Options
  • 2.15 NUC 9 Extreme/Pro Element Headers and Connectors, component D >> Internal FPC Style SATA/Power connector.

https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/nuc-kits/NUC9xyQNX_UserGuide.pdf


However, we will check this further regarding the options to install and use a 2.5 storage drive and we will post back in the thread as soon as we have more details available.


Regarding the memory RAM, the Intel® NUC should work fine with non-ECC memory. ECC (Error Correction Code) RAM is theoretically more stable and reliable than standard RAM; however, different sources claim that there is a little impact in speed when using ECC RAM. Basically, if planning to use the system as a server or other "mission-critical" machine, the recommendation is ECC. If looking for maximum speed, the recommendation is non-ECC since most average users don't have a need for ECC RAM.


Also, it is worth mentioning that the Intel® NUC 9 Pro Kit - NUC9VXQNX neither supports memory RAM at 3200MHz nor it supports Intel® Extreme Memory Profile (Intel® XMP). The Intel® NUC supports the following memory types:

  • DDR4 2133/2400/2666 MHz SDRAM SO-DIMMs


For more details, please refer to the Technical Product Specifications document, section 2.4 System Memory.


Best regards,


Andrew G.

Intel Customer Support Technician


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Beginner
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Hello,

 

Thank you for getting back. Regarding the 2.5 inch drive, it is the user manual, indeed, that specifies, in a separate section, that an additional 2.5 inch drive can be installed, but the user should get the necessary cable and adapter by himself, without mentioning anything about what the cable and adapter is all about, or concerning the installation procedure. If it is possible to add a 2.5 inch drive, please come back to me with the necessary information, or if it is not, please correct the manual and provide the information here, so that other users clarify themselves. It is important to find the correct information, as this will influence the decision to purchase.

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Beginner
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I would add that it is important that this is clarified till Monday, at the latest, so that I can proceed with the purchase or cancel it altogether.

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New Contributor III
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The cable and adapter required are the same used in the CY and IN NUC products. I have tried it and it does work fine with this cable but there is no place to put the drive while it is connected since there is no room for a 2.5" device in the case. Plus, getting the cable will be a challenge since it is not sold separately.

CY SATA cable 2.jpg

CY SATA cable 1.jpg

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Moderator
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Hi everyone,

I apologize if the documentation is not clear enough about the system integration. The SATA ports are available on the system but with the intention to be used when integrating the system on a third-party or custom chassis. As mentioned by MRoss5200 the SATA Cable and the drive bay are not provided with the Kit and should be purchased separately.

In summary, the 2.5'' SSD option (as it's mentioned in the User Guide) is intended to be only available for the Element so costumers can use their own chassis solution, for the Kit only m.2 drives are supported.

In regards to memory support, please refer to https://www.intel.com/content/www/us/en/support/articles/000055830/intel-nuc.html non-ECC will run fine and maximum speed is 2666 MHz, anything faster than that will default back to 2666 Mhz.

Regards,

Ronny G

 

 

 

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Beginner
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Do you have any ideas where such a SATA cable can be purchased? Is it a chance that, as a last resort, Intel could send it, I am willing to pay postage.

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Moderator
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Hello brasoveanul

Thank you for your response.

 

The type of SATA connector on the board is "FPC,0.5mm,Gold 15u inch,Black,SMD-16P,ROHS,HF". We recommend to find a matching cable for this dimension. Please also check the picture on the Technical Product Specifications, page 27:

https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/nuc-kits/NUC9QN_TechProdSpec.pdf

 

We also want to inform you that the cable is not available for fulfillment from Intel; however, we will check this further to see if we can provide more details.

 

In the meantime, you may try checking with the Intel® Authorized Distributors and Approved Suppliers and Intel® Partners:

 

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

 

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

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Moderator
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Hello brasoveanul


We would like to update this thread and inform you that our best recommendation is to follow the suggestion provided in our previous post. Unfortenately, we do not have this cable available for fulfillment. You may also check with online retail sites as the ones in this link:

Where to Buy Spare Accessories for Intel® NUC Products >> https://www.intel.com/content/www/us/en/support/articles/000024053/intel-nuc.html


We appreciate your feedback and it has been shared with the proper department. If you need any additional information, please submit a new question as this thread will no longer being monitored. Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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