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Beginner
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NUC D34010WYKH will not boot or post BIOS

I picked up two NUC's as Christmas presents for my nephews - a D34010WYKH and a D54250WYKH. These were purchased on 10/24 from Amazon. The plan was to give these as presents and then work with each nephew to configure them post Christmas as a project. We installed 8GB of approved NUC memory in the D54250WYKH and added an MSATA drive. The next thing we did was flash the D54250WYKH BIOS to 033 . No issues at all. We installed Win 7/64 on a 256GB MSATA. All is working well. We then attempted to follow the same instructions with the D34010WYKH - the third party hardware was exactly the same as the D54250WYKH.

Right off the bat this unit had issues. We got a frozen screen on the BIOS logo. We could not enter the BIOS with F2. F10 did not work either. It also took a lot longer to see video. I swapped both the memory and MSATA from the working D54250WYKH to the D34010WYKH just to validate that this was not a third party hardware issue. This did not fix the boot issues. In fact we cannot even see the logo screen with the boot options anymore. We now see the error posted below.

After following Intel's recommended fix for BIOS issues at http://downloadmirror.intel.com/24326/eng/BIOS%20Update%20Readme.pdf http://downloadmirror.intel.com/24326/eng/BIOS%20Update%20Readme.pdf we are not able to get past an error that says:

At this point I think we have exhausted our options. We are outside the Amazon return window by 6 days. I am assuming the D34010WYKH is under full warranty. Any help is appreciated.

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7 Replies
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New Contributor II
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Replace the CMOS battery. This error is usually associated with a dead CMOS battery.

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New Contributor II
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CR2032 is the battery to get at your local store. Even grocery stores have those, at least around here.

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Beginner
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OK, will look for those. A quick Google search tells me that I need the one with the cable assembly attached.

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New Contributor II
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Also before going on a battery shopping spree make sure that the battery or the cable isn't simply loose and not making electrical contact. This way you can also check if you really need the cable assembly or if the existing one can be reused.

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The CMOS checksum error is commonly associated with failure of the CMOS battery on the motherboard or the NUC.

Usually this error can be fixed by replacing the battery but on NUCs it will be necessary to replace the whole device.

Please get in touch with our Warranty team in order to replace it http://www.intel.com/p/en_US/support/contactsupport Contact Support or submit a web ticket at the following URL https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us Service Request Email

Regards,

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New Contributor III
16 Views

Say that again? In order to replace the battery one must replace the full NUC?

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Beginner
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OK, we will contact Intel for a replacement motherboard.

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