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MWidm1
Beginner
1,847 Views

NUC D53427RKE bricked

Hi!

 

My NUC D53427RKE is bricked - after pressing the power button, the power LED begins to flash every 10 seconds or so.I I

What I tried:

  • Removed every external device
  • Removed internal USB cables
  • Tried to start with a bootable USB stick by pressing F3, F5, F7, F10 or Esc
  • Tried to start with a normal USB stick plugged in with RK0050.bio on it.
  • Tried to reset CMOS like stated in https://www.intel.com/content/www/us/en/support/articles/000005805/mini-pcs.html Clearing CMOS on Intel® NUC
  • Removed RAM banks and tried it with each of the two
  • Removed SSD

Response of the NUC was always the same - flashes every 10 sec. Please help!

0 Kudos
8 Replies
FM
Beginner
128 Views

Please check the support page; it may be something else like a power supply failing + see the instructions to recover from a brick.

MWidm1
Beginner
128 Views

FM
Beginner
128 Views

https://www.intel.com/content/www/us/en/support/articles/000005845/mini-pcs.html Troubleshooting No Boot or No Power Issues on Intel® NUC Products

MWidm1
Beginner
128 Views

In https://www.intel.com/content/www/us/en/support/articles/000005854/mini-pcs.html Blink Codes and Beep Codes for Intel® NUC it's a Blink every 5 secs. Shall contact support.

MWidm1
Beginner
128 Views

n_scott_pearson
Super User Retired Employee
128 Views

Ok, first, you need to http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check Determine if Your Product Is Still Under Warranty. If it is still under warranty, forget the forms service and directly contact Intel Customer Support. Here is information regarding how to contact ICS, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but it is offered in English only and is subject to office hours (9-5 M-F) in Pacific time zone.

Hope this helps,

...S

MWidm1
Beginner
128 Views

Now contacting customer support worked. Warranty ok. Let's wait, what they say. Hope for relacement.

MWidm1
Beginner
128 Views

Do you think it's a good idea to reset the Intel ME configuration to the factory defaults? By setting those jumpers? Seems rather drastic?

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