NUC D53427RKE bricked

[MWidm1]

Hi!

My NUC D53427RKE is bricked - after pressing the power button, the power LED begins to flash every 10 seconds or so.I I

What I tried:

• Removed every external device
• Removed internal USB cables
• Tried to start with a bootable USB stick by pressing F3, F5, F7, F10 or Esc
• Tried to start with a normal USB stick plugged in with RK0050.bio on it.
• Tried to reset CMOS like stated in https://www.intel.com/content/www/us/en/support/articles/000005805/mini-pcs.html Clearing CMOS on Intel® NUC
• Removed RAM banks and tried it with each of the two
• Removed SSD

Response of the NUC was always the same - flashes every 10 sec. Please help!

[FM]

Please check the support page; it may be something else like a power supply failing + see the instructions to recover from a brick.

[MWidm1]

Which support page? Do you hav an URL for me?

Also which "instructions to recover"?

Do you mean: https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/D53427RKE_TechProdSpec05.pdf https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/D53427RKE_TechProdSpec05.pdf

Can't find the right information ...

[FM]

https://www.intel.com/content/www/us/en/support/articles/000005845/mini-pcs.html Troubleshooting No Boot or No Power Issues on Intel® NUC Products

[MWidm1]

In https://www.intel.com/content/www/us/en/support/articles/000005854/mini-pcs.html Blink Codes and Beep Codes for Intel® NUC it's a Blink every 5 secs. Shall contact support.

[MWidm1]

Tried to contact customer support. Leads to https://www.intel.com/content/www/us/en/forms/support-registration-form.html https://www.intel.com/content/www/us/en/forms/support-registration-form.html where al text fields are disabled! :-(

[n_scott_pearson]

Ok, first, you need to http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check Determine if Your Product Is Still Under Warranty. If it is still under warranty, forget the forms service and directly contact Intel Customer Support. Here is information regarding how to contact ICS, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but it is offered in English only and is subject to office hours (9-5 M-F) in Pacific time zone.

Hope this helps,

...S

[MWidm1]

Now contacting customer support worked. Warranty ok. Let's wait, what they say. Hope for relacement.

[MWidm1]

Do you think it's a good idea to reset the Intel ME configuration to the factory defaults? By setting those jumpers? Seems rather drastic?