NUC Graphics Driver Update Fails

[KOhrn]

See attached screen grab. Error message: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

The computer is a NUC8i3BEH.

[ZSteh]

Same happened to me with NUC7PJYH2 even after passing the Step by step Troubleshooting wizard.......

[Aic]

Just spent too much time on the same issue for my NUC8i5BEH. DSA says update to 26.20.100.7985, Graphics command centre says 7529 is latest while SSU reports an upgrade available.

I also did the recommended troubleshooting. And still received the error about oem manufacturer etc. Of interest is the latest package is missing an "mup.xml' file which was present in all other versions since 6519 (March 2019).

[AlHill]

I updated a NUC8i7BEH, without any issues.

Doc

[FBode3]

Same problem here, NUC8I7BEH2

[Ronny_G_Intel]

Hi everyone,

I would recommend the following options to resolve this issue (it is actually the same driver that I am recommending but two different update methods in case the "easy one" fails :

1- Try driver 8141: https://downloadcenter.intel.com/download/29530/Intel-Graphics-Windows-10-DCH-Drivers?product=80939 this driver should resolve the driver ID conflict 

2- If running driver version 8141 via the regular installation procedure doesn't resolve this issue or cannot be installed and have the same error message, try the “have disk” method: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

I hope this helps and please report back to the community.

Regards,.

Ronny G

[FBode3]

Hello Ronny,

It works just perfect!!

Now is just asking to update the realtek driver.

Am going to do it and report back, Maybe now it will not ask again to update it cause it does even if the driver has been removed and installed again.

[FBode3]

Hello Ronny

No luck with the realteck driver, uninstalled and installed again sistem still ask for an update.

Kindest regards

[Ronny_G_Intel]

Hi FBode3,

Thanks for reporting back, we really appreciate your help.

I have a couple of updates:

1- BIOS version 0079 is being removed from Download Center. We found an issue that when updating to BIOS version 0079 the system initiates the update process but it cannot be completed, this happens if "Secure Boot" option is enabled in BIOS. While BIOS update to version 79 can be executed with “Secure Boot” option set to disabled, I would recommend that you wait until we release a more recent BIOS version for your system.  If you already have it running in your system, you are fine, the problem detected is with the update process only.

2- The issue reported with the Graphics driver not being able to update, was addressed already in

Intel® Driver & Support Assistant (Intel® DSA) but if you were able to fix this issue already, I would leave it as it is now.

3- Realtek* drivers, I am aware of an issue in which the audio device is shown twice in device manager once you load the Realtek driver, one device is listed with the correspondent driver, the other one keeps the Windows generic driver.

Would you please attach a screenshot of your device manager?

Can you try IDSA and try only the Realtek update?

Regards,

Ronny G

[FBode3]

Hello Ronny,

Attached you will find the requested screen capture.

1 Bios is updated into 079

2 Graphics driver, are now version 7529 and it is not asking to update into1841.

3 Realtek driver still ask to be apdated even it is the same version. I do update and it does uninstall de driver, reboot and install them again. Unfortunately still ask for the same update.

This is how the Nuc is now doing.

Kind regards

[Ronny_G_Intel]

Hi FBode3,

I was able to replicate the exact same issue that you are reporting so let me bring this over to the product team and I will get back to you.... Thanks a lot for reporting.

Thanks,

Ronny G

[FBode3]

Hi Ronny,

I finally made it!!

Here you have what i have done

https://forums.intel.com/s/question/0D70P000006iIukSAE

KInd regards!

[Ronny_G_Intel]

Hi FBode3,

Thanks for letting me know and glad to hear that you found a workaround for this issue.

I sent this report up to the (ISDA) Intel® Driver & Support Assistant team and they acknowledged the issue and are working on a fix for it that should be part of the next IDSA release which is scheduled to happen by the end of the month.

Thanks again for reporting and I apologize for the hassle.

Regards,

Ronny G