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G1216
Beginner
145 Views

NUC Internet/Network/PCI issues

Hi All

Received my NUC6CAYH kit this morning, put 2 x 4gb of ram and an SSD which has Windows 10 on it.

Fired up sweet as a nut and runs great except it doesn't find any networks, ethernet or Wifi

I downloaded the driver bundle from the download centre on to a USB stick form my other computer and updated the BIOS to the version included in that but when I try and install the Network adapter/Ethernet adapter drivers I get a Fatal Error has occurred message.

I checked the device manager and there are a load of issues in the "other" list including the above and also all of the PCI related entries

It's like it doesn't know it's got either of the adapters to install the driver too.

I read a thread about changing the boot type as legacy can cause issues but that hasn't made a difference

I'm kind of at my limit of computer knowledge now, any ideas?

Many thanks in advance

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n_scott_pearson
Super User Retired Employee
133 Views

Probably got bad drivers installed during initial communication with Windows Update. I suggest that you do a clean WLAN install.

Here is the proper process for performing a clean WLAN Install:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features app, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
  4. Manually shutdown and reboot your computer.
  5. In Device Manager > Network Adapters, check for entry for Intel Dual Band Wireless-AC 9560. If none, go to Step 8.
  6. Right click on the entry for your Intel Dual Band Wireless-AC 9560 and uninstall it., choosing to "Delete the driver software for this device".
  7. Go to Step 4.
  8. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  9. (Optional but recommended) Clear each of your browsers' cache.
  10. Install the Bluetooth driver package.
  11. Install the Wireless driver package.
  12. Manually shutdown and reboot your computer.
  13. Enable Internet access.
  14. Test.

Hope this helps,

...S

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