NUC Kit NUC8i3BEH, Does not wake up from sleep

[R_Kede]

My Intel NUC wont wake up from sleep. it occurs randomly.

After talking to an Intel customer service representative i was told to buy a memory stick appearing on a list of "Intel validated memory" sticks.

I've done so and it cost me 50 US $ but to no avail.

The problem still persists, and there's no reply from customer service.

So I want people to know about it.

Bios & drivers are up to date.

I think Intel's integrity is on the line.

Waiting for someone to reply.

[R_Kede]

Now it seems I'm facing a new problem on hibernation. My NUC won't wake up from hibernation unless i push the power button on. It wont respond to my mouse or keyboard.

I really think I got a damaged pc.

[Wanner_G_Intel]

Hello R.Kede,

Thank you for posting on this Intel Community.

We found another support ticket describing the same issue. To avoid duplication of effort, we will close this inquiry.

For further support and warranty options on these problems, our recommendation is that you can continue the support with the Intel Customer Support in your region.

Regards,

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation