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NUC M15: Browser does not play video - seems to be a sound issue

HP002002
Beginner
472 Views

Hallo Intel community,

 

I have "two" M15 laptops with the same problem, so seems a generic problem.

When I would like to play a youtube video, the video does NOT start (it hangs on the first second)

But, when I connect a USB or 3.5mm jack headset, all runs perfect and the video start to play.

--> What happens here????

 

I made already the following steps without success:

- Tried on Firefox, Edge browser --> same result

- Tried on Youtube, Vimeo.... --> also not working

- BIOS update

- Automatic driver software download from Intel and check --> All drivers up to date

- Disabled all audio drivers in device manager

- My both laptops have the same issue. Installation is the same.

 

I really hope somebody can tell me, how I can solve this.

 

Thanks a lot for your feedback.

 

 

 

 

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1 Solution
HP002002
Beginner
450 Views

After some searching in the web, I found the driver pack download for the M15. Now all works much better.

View solution in original post

1 Reply
HP002002
Beginner
451 Views

After some searching in the web, I found the driver pack download for the M15. Now all works much better.

Reply