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NUC M15 LAPBC710 Multiple questions consultation

Townsen
Novice
214 Views

Hello, technical engineer

    

        Purchased in December 2021, the computer cannot be charged when it is connected to AC power supply. The indicator light at the lower left corner of the access power supply is not on, and the power button will not blink. Attached is the SSU file. The battery has not been charged at all, and the remaining power is getting smaller and smaller. The BIOS is the latest version on the official website.

Secondly, the LED under the trackpad cannot be lit up, because Alexa is not available in the area. Could you change it to a custom LED?

Finally, after the computer sleeps, USB-A and USB-C do not power off, leaving the power supply shi'yong continues to consume battery power,

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4 Replies
Townsen
Novice
207 Views

The first problem I solved by resetting BIOS with F9. I see that others also have this problem. You can refer to it.

DeividA_Intel
Moderator
186 Views

Hello Townsen,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® NUC M15 Laptop Kit - LAPBC710.

  


In order to better assist you, please provide the following:  


1. Did you fix the issue with the power supply?

2. Are you using the Intel® NUC Software Studio - Performance Driver?

3. Ho do you know that the USBs are not powered off? Do you get any notifications or see any LED?

4. Have you performed any changes at the BIOS (besides resetting it)?



Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 



Regards,  

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
172 Views

Hello Townsen,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
166 Views

Hello Townsen, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.    


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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