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BAL
Beginner
1,838 Views

(NUC - NUC6CAYH) Not accept SanDisk SSD PLUS ?

Hello

_____________________________

My NUC - NUC6CAYH (NEW)

and

SanDisk SSD PLUS (NEW)

https://www.sandisk.com/home/ssd/ssd-plus

__________________________________

The NUC not accept SSD

This BIOS

The SSD does not appear !

I make sure the SATA Cable is Good

And SSD In the right place

Where is the problem and what is the solution?

0 Kudos
8 Replies
n_scott_pearson
Super User Retired Employee
168 Views

Were you expecting it to just show up in the boot order? It won't appear there until it is bootable (i.e. after you install O/S).

To see if the device is being detected, click on Advanced, then Devices and then SATA. You should see drive in list of devices detected.

Hope this helps,

...S

BAL
Beginner
168 Views

Thank you for replying

I also tried installing Windows But not show SSD

see attachments

n_scott_pearson
Super User Retired Employee
168 Views

Can you verify that both the SATA signal and power cables are properly plugged into the baseboard? The SATA port cable can be quite easily tugged out while mounting drive into bay...

...S

BAL
Beginner
168 Views

I checked the cables several times all good

See the pictures

I tried SSD in my laptop and appeared in the storage management

So the SSD Works

Problem in a NUC

I do not know what to do. Is there a solution ?

n_scott_pearson
Super User Retired Employee
168 Views

Yea, there's a solution, but you won't like it - I am thinking you need to have the base unit replaced. If still possible, you can swap it through your retail outlet. If not, you can do it via RMA process with Intel. For this, you need to contact Intel Customer Support directly to set it up. Here is contact information, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also try the chat service (here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but this is English-only and availability is subject to PST TZ office hours.

Hope this helps,

...S

Mitchell_R_Intel
Employee
168 Views

Looks like the SSD is there just not formatted. The box that says: THIS-SSD is black meaning it is not partitioned and formatted. The box that is blue means it is partitioned and formatted and ready for use.

Right click on the black box and select "Create Simple Volume". If this is a drive you have data on, make sure you back up that data before you prepare it to be used on the new machine as this will erase it.

Try formatting it in your laptop first and then see if it appears in the NUC. The BIOS you have is 0038. The latest is 0042. Try updating to the latest BIOS. Does the SSD appear in the BIOS under the /ADVANCED/DEVICES/SATA/ tab?

BAL
Beginner
168 Views

Hi

thank you for your reply

I Formatting SSD to NTFS in my laptop It works well

But the problem still not appear in NUC

I do not know NUC Not supported SanDisk SSD PLUS !!

I saw this video talking about a similar problem

https://www.youtube.com/watch?v=cF7laOMtr_I

____________________________________

I tried a Old HDD 2.5 He appeared

But did not accept install Windows Because it is old And I want SSD Not HDD

_____________________________________

How can I update BIOS ?

There is no Windows or any system

I do not know much about it

Is this update Right (86A.0042.EB.EXE)

https://downloadcenter.intel.com/download/27348/BIOS-Update-AYAPLCEL-86A-?product=95062

BAL
Beginner
168 Views

Thank you so much

Mr :

N. Scott Pearson

Mr :

MrMitch

To reply and try to help me

The problem was solved after an update BIOS

Also this video helped me to know how to update bios

((How to update the BIOS of an INTEL NUC))

https://www.youtube.com/watch?v=LoZiYWTtqjg&list=PLa2JQXuvbXv16ZDNeO56WY123EiA_HNor&index=31 https://www.youtube.com/watch?v=LoZiYWTtqjg&list=PLa2JQXuvbXv16ZDNeO56WY123EiA_HNor&index=31

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