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NUC NUC7CJYH2 not booting (usb, ssd, Windows, Ubuntu), cant install OS

Hi all. 

Im trying to install OS (win 10 64 preferrably) on my fresh NUC NUC7CJYH2. It is a kit, so i added AMD RAM DDR4 1,2v 4Gb and Smartbuy 120Gb SSD.

RAM and SSD are displayed correctly in BIOS. 

I've tried numerous times to install any os - all combinations. I've updated bios to 57. Default settings or not. Microsoft Media Creation tool or Rufus. I've tried to boot from already installed windows 10 on SSD.

Just the same sympthoms - i press F10 during boot, screen with boot order appears. I can see my boot devices listed (UEFI - USB name - .... - OS Bootable). I choose 1 and press Enter. Then just black screen.

If i let boot sequence go its way, all just stuck on Intel NUC logo. 

I unchecked Secure Boot and checked 3rd party UEFI.

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Hello sintpon, 

 

Thank you for posting on the Intel® communities.   

 

For this problem, try first making sure that you are following these steps to the letter. 

 

I can see that you have already tried most of the recommended troubleshooting steps, you may want to try the following: 

 

1. Check if there is any beeping/LED code coming out of the NUC. Refer to the following website, Step 1. 

2. Check the RAM and drive: 

  • Use the correct voltage memory modules for your Intel® NUC. To find the memory requirement for your Intel® NUC, go to System Memory Information
  • Remove and reinstall the memory modules to make sure they're fully seated in the sockets. 
  • If you installed one memory module in an Intel NUC that has two memory slots, try moving it to the other memory slot. Make sure to test slot one, closest to the motherboard. 
  • Test a different RAM if possible. 
  • Check the drive is seated securely. 
  • If you're using a 2.5" drive, check the drive cable is securely connected to the motherboard header. 
  • Try a different hard drive or SSD.  

 

3. Try a BIOS recovery to the latest BIOS version

4. If you tried all the steps listed above and your NUC still does not install the OS, this can be a hardware issue. You can contact your reseller or contact our support for more help; here is our contact us page

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


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Hello sintpon,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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Hello sintpon,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


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