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11866 Discussions

NUC NUC8i7HVB no USB (no drive in Device Manager)

GeorgeBR
Beginner
149 Views

Hi

I've had a NUC NUC8i7HVB for a few months, and Device Manager is reporting a missing driver for "USB2.0-Serial". My USB ports work ... with some devices, but not all.

I've run the Intel Driver & Support Assistant, and that's done a lot of updates - including the BIOS. I've also downloaded and unzipped the full driver bundle for my NUC8i7HVB, and "search for drivers" still can't find anything.

Please, how do I get USB2 to work?

Thanks in advance

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2 Replies
n_scott_pearson
Super User Retired Employee
139 Views

You need to install the Chipset Device Software (INF Update) package. This configures the USB drivers Microsoft has built into Windows 10.

I don't know what you mean by 'search for drivers'. You should manually run every installer provided in the driver bundle, You should not rely on IDSA to install missing drivers; this is not its function. Its function is to keep drivers up to date.

...S

GeorgeBR
Beginner
127 Views

Thanks for your help! It worked ..... until I plugged something in! Then Device Manager gave me the exclamation mark again (until I unplugged the device).

I've solved the problem now though! I've put my NUC on eBay and bought a Mac!

But thanks for trying to get it sorted

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