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NUC NUC8i7HVK win10 pro FREEZE !!!! on 6 monitors if connect via (mini hdmi only) when power management is activate.

PV000
Beginner
766 Views

just bought NUC8i7HVK few days, connect with 6 monitors/ less, problem is when connect any screen via mini hdmi port at the back, when leave the monitor turnoff via control panel win10 pro, the system is freeze, need to hold & push power button to shutdown and restart.

 

while using the system, there is no any problem / symptom, if leave the desk and monitors shut down it shall FREEZE!!!20190424_135902.jpg

so I have to use the front hdmi instead.

 

please see my photo and specification here

https://drive.google.com/drive/folders/1rxTz69v123L-sMvQowL7z0A_wk5BcQ9C

0 Kudos
14 Replies
PV000
Beginner
204 Views

I have to stop my plan for adding 2 more monitors, because the mini HDMI cause problem, please help!!!

Alberto_R_Intel
Moderator
204 Views
PV000, Thank you for posting in the Intel® Communities Support and thank you for the pictures. Just to let you know, the ports that you are using in the back are not the mini HDMI ports, they actually are the USB - Type C Thunderbolt 3 ports. In the following link you will be able to confirm that the Intel® NUC Kit NUC8i7HVK supports a 6 display configuration, please verify page 22: https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i7HVK_TechProdSpec.p... To try to fix this problem we can try a BIOS update to the latest version 0054: https://downloadcenter.intel.com/download/28642/BIOS-Update-HNKBLi70-86A-?product=126143 Please install the Intel® graphics driver version 25.20.100.6519: https://downloadcenter.intel.com/download/28599/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-I... And then the Radeon™ RX Vega M Graphics Driver version 18.12.2: https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b... Also, we can install the Intel® Thunderbolt™ 3 DCH Driver for Windows® 10 version 1.41.645.0: https://downloadcenter.intel.com/download/28735/Thunderbolt-3-DCH-Driver-for-Windows-10-for-Intel-NU... If you use just one Thunderbolt 3 port, is the problem the same? Which is the specific Windows* version that you are using? Make sure all the latest Windows* updates were installed. What is the model of the memory RAM? Please provide the quantity of sticks, speed, and voltage. What is the model of the SSD/HDD installed in the NUC? What is the model of the monitors? What is the video port the monitors are using? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
PV000
Beginner
204 Views

the first problem is, I try to install the the Intel® graphics driver version 25.20.100.6519 (both download and web version) is not supported by this process type, please advise.GFX version 64.25.20.100.6519 cannot install.PNG

PV000
Beginner
204 Views

dddd.PNGThis had already pass, because after update windows 10, It could possible to install now.

PV000
Beginner
204 Views

the 2nd problem is when start to install GFX_Radeon_WIN10_18.12.2

is not success, and the error report as capture2nd problem.PNG

PV000
Beginner
204 Views

ffff.PNGafter update windows 10, seem all the driver working well, incl. this GFX_Radeon_WIN10_18.12.2

all the 6 monitors are up.

20190426_151027.jpgpass.PNG

PV000
Beginner
204 Views

I am currently update windows 10, after updated will try to install the driver you suggest again.up.PNG

PV000
Beginner
204 Views

I have attached the sysytem details both expand detail and full scroll capture.

PV000
Beginner
204 Views

FYI, I have reinstall windows 10 and would like to inform you my update hardware configuration and photo as attach, totally 6 monitors and use all the ports20190425_140239.jpg20190425_140259.jpg20190425_124433.jpgports.

PV000
Beginner
204 Views
PV000
Beginner
204 Views

I just received an email from Intel support as attach, please check.|

I would follow both of your advise asap.chuenban answer.PNG

PV000
Beginner
204 Views

also update TI_USB_PD_WIN10_64_1.0.4.11 and it look good too. ggg.PNG

PV000
Beginner
204 Views

I have do all the things you list, and It work well, all the driver are up to date,

except only Thunderbolt TBT_WIN10_64_DCH_1.41.645.0

didn't install,

 

I try to find in the device to update, but cannot find, can you advise me again please?

 

jjjj.PNGdddddddd.PNG

Alberto_R_Intel
Moderator
204 Views
PV000, I see you are working with my peer in Shanghai. I recommend continuing the support with him since he can offer any warranty options if necessary. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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