NUC Software Studio Service and Intel DSA prevent safe eject of USB hard drives

[immortalt]

In Windows 10, every time I tried to safely eject my removable USB hard drive, I encountered an error.

I've logged out of all my apps and still can't safely eject the device.

Finally, THROUGH the event viewer of the system, I found that every time the system failed, there would be logs and alarms, and the programs that caused me to fail to eject the removable hard disk safely were Intel DSA (Driver and Support Assistant) and NSSS (NUC Software Studio Service). These two programs keep using my USB hard drive, so I can't safely eject.

This is a serious bug that seriously affects my normal use of USB hard disk.

The USB hard drive was plugged into the computer before it was turned on, and I occasionally needed to safely eject and unplug it.

DSA-eventNSSS-eventNSSS-detail

[AndrewG_Intel]

Hello @immortalt

Thank you for posting on the Intel® communities.

Since this is regarding two different software, we recommend creating a new thread for the behavior with Intel® Driver & Support Assistant (Intel® DSA). This is to isolate each scenario and to provide you with the proper assistance.

We will continue working on this thread regarding the behavior with Intel® NUC Software Studio. In order to check this further, could you please provide us with the following details?

1- Is this a new system? Did the computer work fine before or are you experiencing this issue since the first day that you have the device and/or the Intel® NUC Software Studi?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (for instance, Windows®, driver, BIOS, or software updates?)

3- Is the behavior occurring with different USB Hard Drives or even with USB Flash Drives?

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello immortalt

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello immortalt

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

[immortalt]

Regardless of whether it is a USB disk, a mechanical disk or an SSD disk, if it is connected to the NUC before booting, it cannot be ejected after booting. This is caused by the occupation of the DSA and DSSS service processes. I have to go to Task Manager to forcefully terminate "NucSoftwareStudioService.exe" and "DSAService.exe" to eject the USB flash drive.

I hope you can test it out by yourself. The operating system is the latest version of Win10, 21H1, 19043.1202.

[cmftblynu]

You are correct, this is an annoying intel bug.  They should have tested this better, I have been using their driver update software and started noticing the same thing.  Every single time it is the DSAservice32 I have to kill the process to remove my drive.  This is so annoying I just end up un-installing the intel software because it is more annoying than the value it brings keeping my drivers up to date.  It makes using external hard drives unbearable.

[cmftblynu]

... also forgot to mention before anyone asks for my system specs.  I have duplicated this exact problem on 8 different systems 4 laptops running windows 11, and 1 desktop running windows 11, and 3 desktops running windows 10.  All of the systems are up to date, and half of them are brand new fresh installs of windows, this is an intel problem that they have not fixed... so stop using their software until they can get it together.

[phemis]

I have the same problem here. NucSoftwareStudioService.exe prevents my SSD external disk to be removed.

It even led to data loss once!

In the Event Viewer I can read:

The application \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\performancedriverextension.inf_amd64_8a7a2a270c5d8d47\Service\NucSoftwareStudioService.exe with process id 4620 stopped the removal or ejection for the device USB\VID_0781&PID_55AE\MSFT30323230355057343032373034.

How can I uninstall NucSoftwareStudioService? I don't see it in the list of installed apps.

[phemis]

(My PC is a NUC11PAHi5)